{"id":301,"date":"2024-05-11T07:20:49","date_gmt":"2024-05-11T03:50:49","guid":{"rendered":"https:\/\/solutions.falnic.com\/blog\/?p=301"},"modified":"2025-12-06T13:51:20","modified_gmt":"2025-12-06T10:21:20","slug":"do-you-know-the-history-of-microsoft-dynamics-crm","status":"publish","type":"post","link":"https:\/\/solutions.falnic.com\/blog\/do-you-know-the-history-of-microsoft-dynamics-crm","title":{"rendered":"\u0622\u06cc\u0627 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0631\u0627 \u0645\u06cc\u200c\u062f\u0627\u0646\u06cc\u062f\u061f"},"content":{"rendered":"<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"694\" height=\"332\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/history_microsoft_dynamics_crm-1.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image no-lazy\" alt=\"\u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM\" style=\"object-fit:cover;\" srcset=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/history_microsoft_dynamics_crm-1.jpg 694w, https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/history_microsoft_dynamics_crm-1-300x144.jpg 300w\" sizes=\"auto, (max-width: 694px) 100vw, 694px\" \/><\/figure>\n\n<div class=\"alert alert-info\">\n<p style=\"text-align: center;\">\u06cc\u0627\u062f\u062f\u0627\u0634\u062a \u0648\u06cc\u0631\u0627\u0633\u062a\u0627\u0631: \u0627\u06cc\u0646 \u0645\u0637\u0644\u0628 \u062f\u0631 \u0645\u0647\u0631 1396 \u0646\u0648\u0634\u062a\u0647 \u0634\u062f\u0647 \u0628\u0648\u062f \u0648 \u062f\u0631 \u0627\u0631\u062f\u06cc\u0628\u0647\u0634\u062a 1403 \u0645\u062c\u062f\u062f \u0628\u0631\u0631\u0633\u06cc \u0648 \u0628\u0631\u0648\u0632\u0631\u0633\u0627\u0646\u06cc \u0634\u062f\u0647 \u0627\u0633\u062a. <\/p>\n<\/div>\n\n\n\n<p><strong><a href=\"https:\/\/solutions.falnic.com\/crm\">\u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 CRM \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a<\/a><\/strong> \u06a9\u0647 \u062a\u0648\u0633\u0637 \u0634\u0631\u06a9\u062a \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u062a\u0648\u0633\u0639\u0647 \u06cc\u0627\u0641\u062a\u0647 \u0627\u0633\u062a \u0627\u0632 \u0627\u0648\u0627\u06cc\u0644 \u062f\u0647\u0647 2000 \u0645\u06cc\u0644\u0627\u062f\u06cc \u062a\u0648\u0644\u06cc\u062f \u0648 \u0631\u0648\u0627\u0646\u0647 \u0628\u0627\u0632\u0627\u0631 \u0634\u062f\u0647 \u0627\u0633\u062a. \u0627\u0645\u0627 \u0628\u0627 \u0648\u0631\u0698\u0646\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0622\u0634\u0646\u0627 \u0647\u0633\u062a\u06cc\u062f\u061f \u062f\u0631 \u0627\u06cc\u0646 \u0645\u0637\u0644\u0628 \u0642\u0635\u062f \u062f\u0627\u0631\u06cc\u0645 \u0634\u0645\u0627 \u0631\u0627 \u0628\u0627 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0622\u0634\u0646\u0627 \u06a9\u0646\u06cc\u0645 \u062a\u0627 \u0633\u06cc\u0631 \u062a\u06a9\u0627\u0645\u0644\u06cc \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0641\u0648\u0642 \u0627\u0644\u0639\u0627\u062f\u0647 \u0631\u0627 \u0628\u0647\u062a\u0631 \u062f\u0631\u06a9 \u06a9\u0646\u06cc\u062f. <\/p>\n\n\n\n<p>\u0686\u0646\u0627\u0646\u0686\u0647 \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u06cc\u062f \u062f\u0631\u0628\u0627\u0631\u0647 \u0627\u0645\u06a9\u0627\u0646\u0627\u062a \u0645\u062e\u062a\u0644\u0641 \u0622\u062e\u0631\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u06cc\u0634\u062a\u0631\u06cc \u0628\u062f\u0633\u062a \u0622\u0648\u0631\u06cc\u062f \u06cc\u0627 \u0642\u0635\u062f \u062e\u0631\u06cc\u062f \u0622\u0646 \u0631\u0627 \u062f\u0627\u0631\u06cc\u062f \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u062f\u0631 \u0627\u06cc\u0646 \u0635\u0641\u062d\u0647 \u0633\u0641\u0627\u0631\u0634\u200c\u062a\u0627\u0646 \u0631\u0627 \u062b\u0628\u062a \u06a9\u0646\u06cc\u062f \u06cc\u0627 \u0628\u0627 \u0634\u0645\u0627\u0631\u0647 <a href=\"tel:+982154591983\">02154591983 <\/a>\u062a\u0645\u0627\u0633 \u0628\u06af\u06cc\u0631\u06cc\u062f. <\/p>\n\n\n<div class=\"oembed-card clearfix\"><div class=\"box-tumbnail-bnr\"><a href=\"https:\/\/solutions.falnic.com\/crm\/\" target=\"_blank\"><img decoding=\"async\" class=\"o-thumb\" alt=\"\u0628\u0627 CRM \u0641\u0631\u0648\u0634\u200c\u062a\u0627\u0646 \u0631\u0627 300% \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0647\u06cc\u062f!\" src=\"https:\/\/falnic.com\/blog\/wp-content\/uploads\/2017\/10\/falnicblog-Microsoft-Dynamics-CRM-2016_2.jpg\"\/><\/a><\/div><div class=\"container-box-content\"><div class=\"o-title\">\u0628\u0627 CRM \u0641\u0631\u0648\u0634\u200c\u062a\u0627\u0646 \u0631\u0627 300% \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0647\u06cc\u062f!<\/div><div class=\"o-description\">\u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0631\u0627\u0628\u0637\u0647 \u062e\u0648\u062f \u0648 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u200c\u062a\u0627\u0646 \u0631\u0627 \u0628\u0647\u062a\u0631 \u06a9\u0631\u062f\u0647 \u0648 \u0641\u0631\u0648\u0634\u200c\u062a\u0627\u0646 \u0631\u0627 \u0633\u0647 \u0628\u0631\u0627\u0628\u0631 \u06a9\u0646\u06cc\u062f! \u0628\u0631\u0627\u06cc \u0645\u0634\u0627\u0648\u0631\u0647\u060c \u062f\u0631\u06cc\u0627\u0641\u062a \u062f\u0645\u0648\u06cc \u0631\u0627\u06cc\u06af\u0627\u0646 \u06cc\u0627 \u062e\u0631\u06cc\u062f CRM \u06a9\u0644\u06cc\u06a9 \u06a9\u0646\u06cc\u062f.<\/div><div class=\"box-btns-bnr\"><a href=\"https:\/\/solutions.falnic.com\/crm\/\" class=\"o-button btn1-bnr\" target=\"_blank\" id=\"advertising-card\">\u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 CRM<\/a><a href=\"tel:02154591983\" class=\"o-button btn2-bnr\" target=\"_blank\" id=\"advertising-card\">\u0645\u0634\u0627\u0648\u0631\u0647 \u062a\u0644\u0641\u0646\u06cc<\/a><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>\u0641\u0647\u0631\u0633\u062a \u0645\u062d\u062a\u0648\u0627<\/h2><nav><div><div><a href=\"#1-microsoft-dynamics-crm-1-0-2003\"> 1- Microsoft Dynamics CRM 1.0 (2003)<\/a><\/div><div><a href=\"#2-microsoft-dynamics-crm-3-0-2005\">2- Microsoft Dynamics CRM 3.0 (2005)<\/a><\/div><div><a href=\"#3-microsoft-dynamics-crm-4-0-2007\">3- Microsoft Dynamics CRM 4.0 (2007)<\/a><\/div><div><a href=\"#4-microsoft-dynamics-crm-2011-2010\">4- Microsoft Dynamics CRM 2011 (2010)<\/a><\/div><div><a href=\"#5-microsoft-dynamics-crm-2013-2013\">5- Microsoft Dynamics CRM 2013 (2013)<\/a><\/div><div><a href=\"#6-microsoft-dynamics-crm-2015-2014\">6- Microsoft Dynamics CRM 2015 (2014)<\/a><\/div><div><a href=\"#7-microsoft-dynamics-crm-2016\">7- Microsoft Dynamics CRM 2016<\/a><\/div><div><a href=\"#8-microsoft-dynamics-crm-365\">8- Microsoft Dynamics CRM 365<\/a><\/div><div><a href=\"#\u0622\u0646\u0686\u0647-\u062f\u0631\u0628\u0627\u0631\u0647-\u062a\u0627\u0631\u06cc\u062e\u0686\u0647-microsoft-dynamics-crm-\u0622\u0645\u0648\u062e\u062a\u06cc\u0645\">\u0622\u0646\u0686\u0647 \u062f\u0631\u0628\u0627\u0631\u0647 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0622\u0645\u0648\u062e\u062a\u06cc\u0645<\/a><\/div><\/div><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1-microsoft-dynamics-crm-1-0-2003\"> 1- Microsoft Dynamics CRM 1.0 (2003)<\/h2>\n\n\n\n<p>\u0627\u0648\u0644\u06cc\u0646 \u0648\u0631\u0698\u0646\u06cc \u06a9\u0647 \u062f\u0631 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0628\u06cc\u0627\u0646 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645\u060c \u0646\u0633\u062e\u0647 \u0627\u0648\u0644\u06cc\u0647 \u0622\u0646 \u0627\u0633\u062a \u06a9\u0647 \u062f\u0631 \u0698\u0627\u0646\u0648\u06cc\u0647 \u0633\u0627\u0644 2003 \u067e\u06cc\u0627\u062f\u0647\u200e\u200c\u0633\u0627\u0632\u06cc \u0634\u062f. \u0634\u0631\u06a9\u062a \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u0627\u0633\u0646 \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0631\u0627 &#8220;Microsoft Business Solutions Customer Relationship Management 1.0&#8221; \u0646\u0627\u0645\u06cc\u062f. \u0627\u0645\u0627 \u0628\u0639\u062f \u0627\u0632 \u0645\u062f\u062a \u06a9\u0648\u062a\u0627\u0647\u06cc \u0627\u06cc\u0646 \u0646\u0627\u0645 \u0628\u0647 CRM 1.0 \u062a\u063a\u06cc\u06cc\u0631 \u06cc\u0627\u0641\u062a. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0635\u0641\u062d\u0647 \u0627\u0635\u0644\u06cc CRM 1.0 \u0628\u0647 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u06cc\u06a9 \u0646\u0645\u0627\u06cc \u0633\u0631\u06cc\u0639 \u0627\u0632 \u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0628\u0627\u0632\u060c \u06cc\u06a9 \u0645\u0646\u0648\u06cc \u0627\u06cc\u062c\u0627\u062f \u0633\u0631\u06cc\u0639 \u0648 \u0641\u0647\u0631\u0633\u062a\u06cc \u0627\u0632 \u0627\u0639\u0644\u0627\u0646\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0631\u0627 \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u062f\u0647\u062f. <\/li>\n\n\n\n<li>\u062f\u0631 \u067e\u0627\u06cc\u06cc\u0646 \u0635\u0641\u062d\u0647\u060c \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u0628\u06cc\u0646 \u0635\u0641\u062d\u0647 \u0627\u0635\u0644\u06cc\u060c \u0645\u062d\u0644 \u06a9\u0627\u0631 (\u0628\u0631\u0627\u06cc \u0645\u062d\u0644 \u06a9\u0627\u0631 \u0648 \u062a\u0642\u0648\u06cc\u0645)\u060c \u062f\u0627\u0634\u0628\u0648\u0631\u062f\u0647\u0627\u06cc \u0641\u0631\u0648\u0634 \u0648 \u062e\u062f\u0645\u0627\u062a \u062d\u0631\u06a9\u062a \u06a9\u0646\u0646\u062f \u06cc\u0627 \u0627\u0632 \u0645\u062d\u06cc\u0637\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u06af\u0632\u0627\u0631\u0634 \u0628\u06af\u06cc\u0631\u0646\u062f.<\/li>\n\n\n\n<li>\u062f\u0631 \u0627\u0628\u062a\u062f\u0627\u060c CRM 1.0 \u06af\u0632\u0627\u0631\u0634\u200c\u0647\u0627 \u0631\u0627 \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 Crystal Reports \u0645\u06cc\u200c\u0633\u0627\u062e\u062a \u0648\u0644\u06cc \u062f\u0631 \u062d\u0627\u0644 \u062d\u0627\u0636\u0631 \u0627\u06cc\u0646 \u06af\u0632\u0627\u0631\u0634\u200c\u0647\u0627 \u0628\u0631\u0627\u06cc \u0645\u0634\u0627\u063a\u0644 \u06a9\u0648\u0686\u06a9 \u062a\u0648\u0633\u0637 SAP SE \u0639\u0631\u0636\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/li>\n\n\n\n<li>CRM 1.0 \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u062f\u0631 \u0698\u0627\u0646\u0648\u06cc\u0647 2003 \u0645\u0646\u062a\u0634\u0631 \u0634\u062f \u0648 \u062a\u0627 \u062f\u0633\u0627\u0645\u0628\u0631 \u0647\u0645\u0627\u0646 \u0633\u0627\u0644 \u0646\u0633\u062e\u0647 \u0628\u0639\u062f\u06cc \u06cc\u0639\u0646\u06cc CRM 1.2 \u0645\u0646\u062a\u0634\u0631 \u0634\u062f. <\/li>\n\n\n\n<li>CRM 1.2 \u0628\u0647 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0627\u0645\u06a9\u0627\u0646 \u062a\u0639\u0627\u0645\u0644 \u0622\u0633\u0627\u0646\u200c\u062a\u0631 \u0628\u0627 \u0633\u06cc\u0633\u062a\u0645 \u0631\u0627 \u0645\u06cc\u200c\u062f\u0627\u062f. <\/li>\n\n\n\n<li>\u0647\u0645\u0686\u0646\u06cc\u0646 \u0627\u0645\u06a9\u0627\u0646 \u0633\u0641\u0627\u0631\u0634\u06cc\u200c\u0633\u0627\u0632\u06cc\u200c \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u062a\u062c\u0631\u0628\u0647 \u06a9\u0627\u0631\u0628\u0631\u06cc \u067e\u06cc\u0686\u06cc\u062f\u0647\u200c\u062a\u0631 \u0631\u0627 \u062f\u0627\u0634\u062a. <\/li>\n\n\n\n<li>\u062f\u0631 \u0646\u0633\u062e\u0647 CRM 1.2 \u0642\u0627\u0628\u0644\u06cc\u062a \u0645\u0642\u06cc\u0627\u0633\u200c\u067e\u0630\u06cc\u0631\u06cc \u0628\u0631\u0627\u06cc \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u0633\u062a\u0645\u0631 \u0627\u0632 \u0646\u06cc\u0627\u0632\u0647\u0627\u06cc \u06cc\u06a9 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631 \u0627\u062f\u063a\u0627\u0645 \u0648 \u062d\u0641\u0638 \u0634\u062f.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/history_microsoft_dynamics_crm-2.jpg\" alt=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 1.0\" class=\"wp-image-61744\" title=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 1.0\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2-microsoft-dynamics-crm-3-0-2005\">2- Microsoft Dynamics CRM 3.0 (2005)<\/h2>\n\n\n\n<p>\u062f\u0648\u0645\u06cc\u0646 \u0648\u0631\u0698\u0646\u06cc \u06a9\u0647 \u062f\u0631 \u0645\u0637\u0644\u0628 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0628\u06cc\u0627\u0646 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645\u060c \u0646\u0633\u062e\u0647 CRM 3.0 \u0627\u0633\u062a. \u062c\u0627\u0644\u0628 \u0627\u0633\u062a \u0628\u062f\u0627\u0646\u06cc\u062f \u062f\u0631 crm \u0646\u0633\u062e\u0647 CRM 2.0 \u0648\u062c\u0648\u062f \u0646\u062f\u0627\u0631\u062f. \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u062f\u0631 \u0633\u0627\u0644 2005 \u0628\u0627 \u0646\u0627\u0645 Microsoft Dynamics 3.0 \u0628\u0647 \u0628\u0627\u0632\u0627\u0631 \u0639\u0631\u0636\u0647 \u0634\u062f. \u0628\u0627 \u0627\u06cc\u0646 \u062a\u063a\u06cc\u06cc\u0631 \u0646\u0627\u0645 \u0634\u0631\u06a9\u062a \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u0646\u0634\u0627\u0646 \u062f\u0627\u062f \u06a9\u0647 \u0627\u06cc\u0646 \u0645\u062d\u0635\u0648\u0644 \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u062f\u0631 \u062e\u0627\u0646\u0648\u0627\u062f\u0647 Dynamics \u06af\u0646\u062c\u0627\u0646\u062f\u0647 \u0634\u062f\u0647 \u0627\u0633\u062a.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>MSCRM 3.0 \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 \u0631\u0627\u0647 \u062d\u0644 CRM \u0628\u0631\u0627\u06cc \u06a9\u0633\u0628 \u0648 \u06a9\u0627\u0631\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9 \u0628\u0647 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627\u06cc \u0628\u0632\u0631\u06af \u0645\u0639\u0631\u0641\u06cc \u0634\u062f.<\/li>\n\n\n\n<li> \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062f\u0627\u0631\u0627\u06cc \u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0627\u06cc \u0642\u062f\u0631\u062a\u0645\u0646\u062f \u0627\u0632 \u0642\u0627\u0628\u0644\u06cc\u062a \u0647\u0627\u06cc \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc\u060c \u0641\u0631\u0648\u0634 \u0648 \u062e\u062f\u0645\u0627\u062a \u0628\u0648\u062f.<\/li>\n\n\n\n<li>\u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0645\u0628\u062a\u0646\u06cc \u0628\u0631 Microsoft Office Word \u0648 Outlook \u0628\u0648\u062f \u0648 \u067e\u0644\u062a\u0641\u0631\u0645 \u0645\u0646\u0639\u0637\u0641 \u0622\u0646 \u0627\u06cc\u0646 \u0627\u0637\u0645\u06cc\u0646\u0627\u0646 \u0631\u0627 \u0645\u06cc\u200c\u062f\u0627\u062f \u06a9\u0647 \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u06af\u0632\u06cc\u0646\u0647\u200c\u0647\u0627\u06cc \u0627\u0633\u062a\u0642\u0631\u0627\u0631 \u0631\u0627 \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062e\u0648\u062f \u0627\u0631\u0627\u0626\u0647 \u062f\u0647\u062f.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/history_microsoft_dynamics_crm-3.jpg\" alt=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 3.0\" class=\"wp-image-61745\" title=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 3.0\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3-microsoft-dynamics-crm-4-0-2007\">3- Microsoft Dynamics CRM 4.0 (2007)<\/h2>\n\n\n\n<p>\u0633\u0648\u0645\u06cc\u0646 \u0648\u0631\u0698\u0646 \u062f\u0631 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM\u060c \u0645\u0631\u0628\u0648\u0637\u0647 Microsoft Dynamics CRM 4.0 \u0627\u0633\u062a. \u0627\u06cc\u0646 \u0648\u0631\u0698\u0646 \u062f\u0631 \u062f\u0633\u0627\u0645\u0628\u0631 2007 \u0628\u0647 \u0628\u0627\u0632\u0627\u0631 \u0639\u0631\u0636\u0647 \u0634\u062f. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u067e\u06cc\u0634\u0631\u0641\u062a \u0627\u0645\u0646\u06cc\u062a \u06af\u0632\u0627\u0631\u200c\u0634\u200c\u0647\u0627\u060c \u0648\u0627\u0631\u062f \u06a9\u0631\u062f\u0646 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u060c \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u062a\u06a9\u0646\u0648\u0644\u0648\u0698\u06cc\u200c\u0647\u0627\u06cc \u062c\u062f\u06cc\u062f \u0627\u0632 \u0642\u0628\u06cc\u0644 \u0648\u06cc\u0646\u062f\u0648\u0632 2008 \u0648 SQL 2008 \u0627\u0632 \u062c\u0645\u0644\u0647 \u0645\u0634\u062e\u0635\u0627\u062a \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0628\u0648\u062f. <\/li>\n\n\n\n<li>Dynamics CRM 4.0 \u0647\u0645\u0686\u0646\u06cc\u0646 CRM \u0622\u0646\u0644\u0627\u06cc\u0646 \u0631\u0627 \u067e\u06cc\u0627\u062f\u0647 \u0633\u0627\u0632\u06cc \u06a9\u0631\u062f \u06a9\u0647 \u06cc\u06a9 \u0631\u0627\u0647 \u062d\u0644 \u0645\u06cc\u0632\u0628\u0627\u0646\u06cc \u0628\u0648\u062f \u06a9\u0647 \u0628\u0647 \u0637\u0648\u0631 \u0645\u0633\u062a\u0642\u06cc\u0645 \u0627\u0632 \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc\u200c\u0634\u062f.<\/li>\n\n\n\n<li> Dynamics CRM 4.0 \u0627\u0648\u0644\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0627\u0632 \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u06af\u0641\u062a\u0647 \u0634\u062f\u0647 \u0628\u0648\u062f \u06a9\u0647 \u0628\u0637\u0648\u0631 \u0686\u0634\u0645\u06af\u06cc\u0631\u06cc \u062f\u0631 \u0628\u0627\u0632\u0627\u0631 \u062f\u06cc\u062f\u0647 \u0634\u062f \u0648 \u0628\u0627\u0644\u0627\u06cc 1 \u0645\u06cc\u0644\u06cc\u0648\u0646 \u06a9\u0627\u0631\u0628\u0631 \u062f\u0631 \u062c\u0648\u0644\u0627\u06cc 2009 \u062f\u0627\u0634\u062a.<\/li>\n\n\n\n<li>\u0628\u0627 \u0631\u0648\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u0628\u0647 \u0648\u0636\u0648\u062d \u062f\u0631 \u062d\u0627\u0644 \u06af\u0633\u062a\u0631\u0634 \u062c\u063a\u0631\u0627\u0641\u06cc\u0627\u06cc \u0627\u0633\u062a\u0642\u0631\u0627\u0631 \u062e\u0648\u062f \u0628\u0647 \u0631\u0648\u0634\u200c\u0647\u0627\u06cc \u062f\u06cc\u06af\u0631 \u0628\u0648\u062f\u061b \u0632\u06cc\u0631\u0627 CRM 4.0 \u062c\u062f\u06cc\u062f \u0628\u0627 \u0627\u0646\u062a\u062e\u0627\u0628 \u0628\u06cc\u0634 \u0627\u0632 25 \u0632\u0628\u0627\u0646 \u0648 \u0628\u0627 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0627\u0632 \u0686\u0646\u062f\u06cc\u0646 \u0627\u0631\u0632 \u0645\u0646\u062a\u0634\u0631 \u0634\u062f. <\/li>\n\n\n\n<li>CRM 4.0 \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0647\u0645\u06a9\u0627\u0631\u06cc \u062c\u062f\u06cc\u062f \u0648 \u067e\u06cc\u0634\u0631\u0641\u062a\u0647\u200c\u0627\u06cc \u0628\u0627 Microsoft Office Communications Server 2007 \u062f\u0627\u0634\u062a \u06a9\u0647 \u0627\u0645\u06a9\u0627\u0646 \u0646\u0634\u0627\u0646\u200c\u062f\u0647\u0646\u062f\u0647 \u062d\u0636\u0648\u0631 \u0628\u06cc\u200c\u062f\u0631\u0646\u06af \u062f\u0631 \u0628\u0631\u0646\u0627\u0645\u0647 CRM \u0631\u0627 \u0641\u0631\u0627\u0647\u0645 \u0645\u06cc\u200c\u06a9\u0631\u062f. <\/li>\n\n\n\n<li>\u0648\u0631\u0698\u0646 MSCRM 4.0 \u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u062c\u0630\u0628 \u0631\u0627 \u062f\u0631 \u0628\u0627\u0632\u0627\u0631 \u062a\u0627 \u0628\u0647 \u0627\u0645\u0631\u0648\u0632 \u062f\u0627\u0634\u062a\u0647 \u0627\u0633\u062a \u0648 \u062a\u0627 \u0698\u0648\u0626\u06cc\u0647 2009 \u062a\u0639\u062f\u0627\u062f \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u062e\u06cc\u0631\u0647 \u06a9\u0646\u0646\u062f\u0647 1 \u0645\u06cc\u0644\u06cc\u0648\u0646 \u0646\u0641\u0631 \u0631\u0627 \u0628\u0647 \u062e\u0648\u062f \u0627\u062e\u062a\u0635\u0627\u0635 \u062f\u0627\u062f\u0647 \u0627\u0633\u062a.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/solutions.falnic.com\/crm\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/microsoft_crm_feature-1.jpg\" alt=\"\u0648\u06cc\u0698\u06af\u06cc \u0647\u0627\u06cc crm \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u062f\u0631 \u0641\u0627\u0644\u0646\u06cc\u06a9\" class=\"wp-image-62745\" title=\"\u0648\u06cc\u0698\u06af\u06cc \u0647\u0627\u06cc crm \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u062f\u0631 \u0641\u0627\u0644\u0646\u06cc\u06a9\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u0648\u06cc\u0631\u0627\u06cc\u0634-workgroup\">\u0648\u06cc\u0631\u0627\u06cc\u0634 Workgroup:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0627\u06cc\u0646 \u0648\u06cc\u0631\u0627\u06cc\u0634 \u062d\u062f\u0627\u06a9\u062b\u0631 \u0627\u062c\u0627\u0632\u0647 \u067e\u0646\u062c CAL(client access license) \u0627\u062c\u0627\u0632\u0647 \u0631\u0627 \u0645\u06cc\u200c\u062f\u0627\u062f \u0648 \u0627\u0645\u06a9\u0627\u0646 \u0627\u0636\u0627\u0641\u0647 \u06a9\u0631\u062f\u0646 CAL \u0647\u0627\u06cc \u0628\u06cc\u0634\u062a\u0631 \u062f\u0627\u062f\u0647 \u0646\u0645\u06cc\u200c\u0634\u062f. <\/li>\n\n\n\n<li>\u0627\u06af\u0631 \u062a\u0639\u062f\u0627\u062f \u0628\u06cc\u0634\u062a\u0631\u06cc CAL \u0646\u06cc\u0627\u0632 \u0628\u0648\u062f \u0628\u0627\u06cc\u062f \u0628\u0647 \u0646\u0633\u062e\u0647\u200c\u06cc Professional \u06cc\u0627 Enterprise \u0627\u0631\u062a\u0642\u0627 \u067e\u06cc\u062f\u0627 \u0645\u06cc\u200c\u06a9\u0631\u062f. <\/li>\n\n\n\n<li>\u0647\u0645\u0686\u0646\u06cc\u0646 \u062a\u0645\u0627\u0645 \u0646\u0642\u0634\u200c\u0647\u0627\u06cc \u0633\u0631\u0648\u0631 \u0628\u0627\u06cc\u062f \u0631\u0648\u06cc \u06cc\u06a9 \u0645\u0627\u0634\u06cc\u0646 \u0646\u0635\u0628 \u0645\u06cc\u200c\u0634\u062f \u0648 \u0642\u0627\u062f\u0631 \u0628\u0647 \u062c\u062f\u0627 \u0634\u062f\u0646 \u0646\u0628\u0648\u062f. <\/li>\n\n\n\n<li>\u0634\u0645\u0627 \u0641\u0642\u0637 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0633\u062a\u06cc\u062f \u06cc\u06a9 Organization \u062f\u0631 \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0627\u06cc\u062c\u0627\u062f \u06a9\u0646\u06cc\u062f \u0648 \u0627\u0645\u06a9\u0627\u0646 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0631\u0627\u0628\u0637\u200c\u0647\u0627\u06cc \u062e\u0627\u0631\u062c\u06cc \u062f\u0627\u062f\u0647 \u0646\u0645\u06cc\u200c\u0634\u062f. <\/li>\n\n\n\n<li> \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0628\u0631\u0627\u06cc \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9 \u0645\u0646\u0627\u0633\u0628 \u0628\u0648\u062f.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u0648\u06cc\u0631\u0627\u06cc\u0634-professional\"><strong>\u0648\u06cc\u0631\u0627\u06cc\u0634 Professional:<\/strong><\/h3>\n\n\n\n<p>\u0639\u0645\u0644\u06cc\u0627\u062a \u0635\u0648\u0631\u062a \u06af\u0631\u0641\u062a\u0647 \u062f\u0631 \u0622\u0646 \u0634\u0628\u06cc\u0647 \u0628\u0647 \u0648\u06cc\u0631\u0627\u06cc\u0634 Workgroup \u0627\u0633\u062a \u0627\u0645\u0627 \u0645\u062d\u062f\u0648\u062f\u06cc\u062a\u06cc \u062f\u0631 CAL\u0647\u0627 \u0648\u062c\u0648\u062f \u0646\u062f\u0627\u0631\u062f.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u0648\u06cc\u0631\u0627\u06cc\u0634-enterprise\"><strong>\u0648\u06cc\u0631\u0627\u06cc\u0634 Enterprise:<\/strong><\/h3>\n\n\n\n<p>\u0639\u0645\u0644\u06cc\u0627\u062a \u0635\u0648\u0631\u062a \u06af\u0631\u0641\u062a\u0647 \u062f\u0631 \u0622\u0646 \u0634\u0628\u06cc\u0647 \u0628\u0647 \u0648\u06cc\u0631\u0627\u06cc\u0634 Professional \u0627\u0633\u062a \u0648\u0644\u06cc \u0647\u06cc\u0686 \u0645\u062d\u062f\u0648\u062f\u06cc\u062a\u06cc \u062f\u0631 \u0622\u0646 \u0648\u062c\u0648\u062f \u0646\u062f\u0627\u0631\u062f. <\/p>\n\n\n\n<p>\u0633\u0627\u06cc\u0631 \u0645\u0634\u062e\u0635\u0627\u062a Dynamics CRM version 4.0 \u0639\u0628\u0627\u0631\u062a\u0646\u062f \u0627\u0632:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0628\u0631\u0627\u06cc \u067e\u06cc\u0627\u062f\u0647 \u0633\u0627\u0632\u06cc Reporting \u0648 BI \u0622\u0633\u0627\u0646\u200c\u062a\u0631 \u0648 \u0642\u062f\u0631\u062a\u0645\u0646\u062f\u062a\u0631 \u0638\u0627\u0647\u0631 \u0634\u062f.<\/li>\n\n\n\n<li>\u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0642\u062f\u0631\u062a\u0645\u0646\u062f \u0628\u0631\u0627\u06cc \u0648\u0627\u0631\u062f \u06a9\u0631\u062f\u0646 \u062f\u0627\u062f\u0647\u200c\u0647\u0627 \u0648 \u062a\u0648\u0627\u0646\u0627\u06cc\u06cc \u062a\u0634\u062e\u06cc\u0635 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u062a\u06a9\u0631\u0627\u0631\u06cc<\/li>\n\n\n\n<li>\u0627\u06cc\u062c\u0627\u062f \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u06cc\u0646 \u0645\u0648\u062c\u0648\u062f\u06cc\u062a\u200c\u0647\u0627<\/li>\n\n\n\n<li>\u067e\u06cc\u0634\u0631\u0641\u062a \u062f\u0631 \u0628\u0631\u0646\u0627\u0645\u0647 \u0646\u0648\u06cc\u0633\u06cc (\u0648\u0628 \u0633\u0631\u0648\u06cc\u0633\u200c\u0647\u0627 \u0648 \u067e\u0644\u0627\u06af\u06cc\u0646\u200c\u0647\u0627)<\/li>\n\n\n\n<li>\u0642\u0627\u0628\u0644\u06cc\u062a Multi Tenancy: \u06cc\u06a9 \u0633\u0631\u0648\u0631 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u062f \u0645\u06cc\u0632\u0628\u0627\u0646 \u06cc\u06a9 \u06cc\u0627 \u0686\u0646\u062f \u0633\u0627\u0632\u0645\u0627\u0646 \u062a\u062c\u0627\u0631\u06cc \u0628\u0627\u0634\u062f.<\/li>\n\n\n\n<li>\u0642\u0627\u0628\u0644\u06cc\u062a \u0627\u0646\u062a\u062e\u0627\u0628 \u0686\u0646\u062f\u06cc\u0646 \u0648\u0627\u062d\u062f \u067e\u0648\u0644<\/li>\n\n\n\n<li>\u0642\u0627\u0628\u0644\u06cc\u062a \u0627\u0646\u062a\u062e\u0627\u0628 \u0686\u0646\u062f\u06cc\u0646 \u0632\u0628\u0627\u0646<\/li>\n\n\n\n<li>\u0642\u0627\u0628\u0644\u06cc\u062a \u067e\u0631\u062f\u0627\u0632\u0634 \u0627\u0628\u0631\u06cc \u0628\u0627 \u062e\u062f\u0645\u0627\u062a \u0622\u0646\u0644\u0627\u06cc\u0646 \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/history_microsoft_dynamics_crm-4.jpg\" alt=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 4.0\" class=\"wp-image-61747\" title=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 4.0\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"4-microsoft-dynamics-crm-2011-2010\">4- Microsoft Dynamics CRM 2011 (2010)<\/h2>\n\n\n\n<p>\u062f\u0631 \u0641\u0648\u0631\u06cc\u0647\u060c \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u0686\u0647\u0627\u0631\u0645\u06cc\u0646 \u0648\u0631\u0698\u0646\u06cc \u06a9\u0647 \u062f\u0631 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0628\u06cc\u0627\u0646 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645\u060c \u0646\u0633\u062e\u0647 Microsoft Dynamics CRM 2011 \u0627\u0633\u062a. \u0627\u06cc\u0646 \u0645\u0637\u0644\u0628 \u0645\u0641\u0647\u0648\u0645 \u0631\u0627\u0647\u200c\u062d\u0644\u200c\u0647\u0627 \u0648 \u0644\u0627\u06cc\u0647\u200c\u0647\u0627\u06cc \u0631\u0627\u0647\u200c\u062d\u0644 \u0631\u0627 \u0645\u0639\u0631\u0641\u06cc \u06a9\u0631\u062f. \u0627\u06cc\u0646 \u0642\u0627\u0628\u0644\u06cc\u062a \u0628\u0647 \u0634\u0631\u06a9\u0627 \u0627\u062c\u0627\u0632\u0647 \u0645\u06cc\u200c\u062f\u0627\u062f \u062a\u0627 \u0628\u0633\u062a\u0647\u200c\u0647\u0627\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a\u200c\u0634\u062f\u0647 \u0633\u0641\u0627\u0631\u0634\u06cc\u200c\u0633\u0627\u0632\u06cc\u200c\u0647\u0627 \u0648 \u0645\u0646\u0627\u0628\u0639 \u0648\u0628 \u0631\u0627 \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0631\u0627\u0626\u0647 \u062f\u0647\u0646\u062f\u061b \u0645\u062b\u0644 \u0627\u06cc\u0646\u06a9\u0647 \u0634\u0645\u0627 \u06cc\u06a9 \u0628\u0631\u0646\u0627\u0645\u0647 \u0631\u0648\u06cc \u062a\u0644\u0641\u0646 \u062e\u0648\u062f \u0646\u0635\u0628 \u06a9\u0646\u06cc\u062f. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062f\u0631 \u0648\u0631\u0698\u0646 CRM 2011 \u0642\u0627\u0628\u0644\u06cc\u062a \u062f\u06cc\u06af\u0631 \u0648 \u0642\u0627\u0628\u0644 \u0645\u0634\u0627\u0647\u062f\u0647 \u0645\u0639\u0631\u0641\u06cc \u062f\u0627\u0634\u0628\u0648\u0631\u062f\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0628\u0648\u062f. <\/li>\n\n\n\n<li>\u0627\u06cc\u0646 \u062f\u0627\u0634\u0628\u0648\u0631\u062f\u0647\u0627 \u0628\u0647 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646 \u0627\u06cc\u0646 \u0627\u0645\u06a9\u0627\u0646 \u0631\u0627 \u0645\u06cc\u200c\u062f\u0627\u062f \u06a9\u0647 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u062f\u0631 \u0633\u06cc\u0633\u062a\u0645\u200c\u0647\u0627\u06cc CRM \u062e\u0648\u062f \u0642\u0631\u0627\u0631 \u062f\u0627\u062f\u0647\u200c\u0627\u0646\u062f \u0631\u0627 \u062e\u0644\u0627\u0635\u0647 \u0648 \u062f\u0631 \u0632\u0645\u0627\u0646 \u0648\u0627\u0642\u0639\u06cc \u0646\u0645\u0627\u06cc\u0634 \u062f\u0647\u0646\u062f. \u062f\u0631 \u0627\u06cc\u0646\u0635\u0648\u0631\u062a \u06cc\u06a9 \u062f\u06cc\u062f 360 \u062f\u0631\u062c\u0647\u200c\u0627\u06cc \u0627\u0632 \u0647\u0631 \u062d\u0648\u0632\u0647\u200c\u0627\u06cc \u0627\u0632 \u06a9\u0633\u0628\u200c\u0648\u06a9\u0627\u0631\u0634\u0627\u0646 \u0631\u0627 \u0628\u0647 \u0622\u0646\u200c\u0647\u0627 \u0646\u0634\u0627\u0646 \u0645\u06cc\u200c\u062f\u0627\u062f.<\/li>\n\n\n\n<li>\u0647\u0645\u0686\u0646\u06cc\u0646 \u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641\u06cc \u0628\u0647 \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0627\u0631\u0627\u0626\u0647 \u0634\u062f \u06a9\u0647 \u0627\u0632 \u062c\u0645\u0644\u0647 \u0622\u0646\u0647\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0628\u0647 \u0645\u0648\u0627\u0631\u062f \u0632\u06cc\u0631 \u0627\u0634\u0627\u0631\u0647 \u06a9\u0631\u062f:\n<ul class=\"wp-block-list\">\n<li>\u062f\u0627\u0634\u0628\u0648\u0631\u062f\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641<\/li>\n\n\n\n<li>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0633\u0646\u0627\u062f<\/li>\n\n\n\n<li>&nbsp;Grid Filters<\/li>\n\n\n\n<li>&nbsp;\u062f\u06cc\u0627\u0644\u0648\u06af\u200c\u0647\u0627<\/li>\n\n\n\n<li>&nbsp;\u0642\u0631\u0627\u0631 \u0645\u0644\u0627\u0642\u0627\u062a\u200c\u0647\u0627\u06cc \u062f\u0648\u0631\u0647\u200c\u0627\u06cc<\/li>\n\n\n\n<li>&nbsp;\u0641\u0639\u0627\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641<\/li>\n\n\n\n<li>\u0645\u062f\u06cc\u0631\u06cc\u062a \u0627\u0647\u062f\u0627\u0641<\/li>\n\n\n\n<li>&nbsp;Fetch \u0628\u0631 \u067e\u0627\u06cc\u0647\u200c\u06cc Reports<\/li>\n\n\n\n<li>MAPI \u0628\u0631 \u067e\u0627\u06cc\u0647\u200c\u06cc Outlook clients<\/li>\n\n\n\n<li>\u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0633\u0627\u0632\u06cc \u0628\u0627 SharePoint 2010<\/li>\n\n\n\n<li>\u062a\u0648\u0627\u0646\u0627\u06cc\u06cc \u0627\u06cc\u062c\u0627\u062f query<\/li>\n\n\n\n<li>\u0642\u0631\u0627\u0631 \u06af\u0631\u0641\u062a\u0646 \u0631\u06a9\u0648\u0631\u062f\u0647\u0627\u06cc \u0641\u0631\u0632\u0646\u062f \u062f\u0631 \u0631\u06a9\u0648\u0631\u062f\u0647\u0627\u06cc \u067e\u062f\u0631<\/li>\n\n\n\n<li>\u062a\u0648\u0627\u0646\u0627\u06cc\u06cc \u0641\u06cc\u0644\u062a\u0631 \u0645\u0631\u062a\u0628 \u06a9\u0631\u062f\u0646 \u062e\u0648\u062f\u06a9\u0627\u0631 \u0645\u0627\u0646\u0646\u062f Microsoft Office Excel<\/li>\n\n\n\n<li>Microsoft Office Ribbon interface \u0628\u0647 \u062c\u0627\u06cc \u0645\u0646\u0648\u0647\u0627<\/li>\n\n\n\n<li>OData endpoints<\/li>\n\n\n\n<li>LINQ programming API \u062f\u0631 SDK<\/li>\n\n\n\n<li>WCF services<\/li>\n\n\n\n<li>Global Optionset <\/li>\n\n\n\n<li>\u0633\u0641\u0627\u0631\u0634\u06cc \u0633\u0627\u0632\u06cc \u0628\u0635\u0648\u0631\u062a Solution<\/li>\n\n\n\n<li>CRM Online \u067e\u0644\u0627\u06af\u06cc\u0646 \u0647\u0627 \u0631\u0627 \u062f\u0631 \u062d\u0627\u0644\u062a sandboxed \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u0645\u06cc\u06a9\u0631\u062f<\/li>\n\n\n\n<li>\u0642\u0627\u0628\u0644\u06cc\u062a \u0627\u06cc\u062c\u0627\u062f \u0686\u0646\u062f\u06cc\u0646 \u0641\u0631\u0645 \u0628\u0631\u0627\u06cc \u0647\u0631 \u0645\u0648\u062c\u0648\u062f\u06cc\u062a<\/li>\n\n\n\n<li>\u0637\u0631\u0627\u062d\u06cc \u062f\u0627\u0634\u0628\u0648\u0631\u062f\u0647\u0627<\/li>\n\n\n\n<li>\u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0633\u0627\u0632\u06cc \u0628\u0627 Yammer<\/li>\n\n\n\n<li>\u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0633\u0627\u0632\u06cc \u0628\u0627 Lync<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/history_microsoft_dynamics_crm-5.jpg\" alt=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 2011\" class=\"wp-image-61748\" title=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 2011\"\/><\/figure>\n\n\n<div class=\"more-article\">\n<div class=\"offer-article\"><i class=\"fa fa-arrow-left\"><\/i>\u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u0637\u0627\u0644\u0639\u0647<\/div>\n<div class=\"link-offer\"><a href=\"https:\/\/solutions.falnic.com\/blog\/crm-in-iran\">\u0645\u0631\u0648\u0631\u06cc \u0628\u0631 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647 crm\u061b crm \u06a9\u06cc \u0628\u0647 \u0648\u062c\u0648\u062f \u0622\u0645\u062f \u0648 \u0622\u06cc\u0646\u062f\u0647 \u0622\u0646 \u0686\u06cc\u0633\u062a\u061f<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"5-microsoft-dynamics-crm-2013-2013\">5- Microsoft Dynamics CRM 2013 (2013)<\/h2>\n\n\n\n<p>\u067e\u0646\u062c\u0645\u06cc\u0646 \u0646\u0633\u062e\u0647\u200c\u0627\u06cc \u06a9\u0647 \u062f\u0631 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645\u060c \u0646\u0633\u062e\u0647 2013 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0627\u0633\u062a. \u062f\u0631 \u0622\u0646 \u0632\u0645\u0627\u0646 \u0628\u06cc\u0634\u062a\u0631 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627 \u0628\u0627 \u0631\u0627\u06cc\u0627\u0646\u0647\u200c\u0647\u0627\u06cc \u0634\u062e\u0635\u06cc \u0648\u06cc\u0646\u062f\u0648\u0632\u06cc \u06a9\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0631\u062f\u0646\u062f \u06a9\u0647 \u0628\u0647 \u0646\u062f\u0631\u062a \u0627\u0632 \u0645\u06cc\u0632 \u0627\u062f\u0627\u0631\u06cc \u062e\u0627\u0631\u062c \u0645\u06cc\u200c\u0634\u062f. \u062a\u0644\u0641\u0646\u200c\u0647\u0627 \u062f\u0631 \u0648\u0627\u0642\u0639 \u0628\u0631\u0627\u06cc \u062a\u0645\u0627\u0633 \u062a\u0644\u0641\u0646\u06cc \u0628\u0648\u062f\u0646\u062f. \u0648\u0628 \u0645\u062a\u0634\u06a9\u0644 \u0627\u0632 \u0627\u0633\u0646\u0627\u062f \u0628\u0648\u062f\u060c \u0646\u0647 \u0634\u0628\u06a9\u0647\u200c\u0647\u0627\u06cc \u0627\u0641\u0631\u0627\u062f. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u062f\u0631 \u0627\u06cc\u0646 \u0632\u0645\u0627\u0646 crm \u06a9\u0647 \u062a\u0648\u0633\u0637 \u0634\u0631\u06a9\u062a \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u062a\u0648\u0644\u06cc\u062f \u0634\u062f \u0646\u0633\u0628\u062a \u0628\u0647 \u0646\u0633\u062e\u0647\u200c\u0647\u0627\u06cc \u0642\u0628\u0644\u06cc \u0645\u062b\u0644 \u0646\u0633\u062e\u0647 2003 \u06a9\u0627\u0645\u0644\u0627 \u0645\u062a\u0641\u0627\u0648\u062a \u0628\u0648\u062f. <\/li>\n\n\n\n<li>Microsoft Dynamics CRM 2013 \u0646\u0647 \u062a\u0646\u0647\u0627 \u0628\u0631\u0627\u06cc \u0647\u0631 \u0645\u0631\u0648\u0631\u06af\u0631 \u0648 \u0647\u0631 \u0631\u0627\u06cc\u0627\u0646\u0647\u200c\u0627\u06cc \u06a9\u0647 Outlook \u0631\u0627 \u0627\u062c\u0631\u0627 \u0645\u06cc\u200c\u0634\u062f \u0627\u0632 \u062c\u0645\u0644\u0647 \u062f\u0633\u062a\u06af\u0627\u0647\u200c\u0647\u0627\u06cc \u062a\u0628\u0644\u062a \u0645\u062c\u0647\u0632 \u0628\u0647 \u0648\u06cc\u0646\u062f\u0648\u0632 8 \u0648 iOS\u060c \u062a\u0644\u0641\u0646\u200c\u0647\u0627\u06cc \u0647\u0648\u0634\u0645\u0646\u062f \u062f\u0627\u0631\u0627\u06cc \u0648\u06cc\u0646\u062f\u0648\u0632\u0641\u0648\u0646 8\u060c \u0627\u0646\u062f\u0631\u0648\u06cc\u062f \u06cc\u0627 iOS \u0648 \u0647\u0631 \u062f\u0633\u062a\u06af\u0627\u0647 \u0645\u0628\u0647\u0645 \u062f\u06cc\u06af\u0631\u06cc \u06a9\u0647 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0633\u062a \u0628\u0647 Mobile Express \u0628\u0647\u200c\u0631\u0648\u0632\u0631\u0633\u0627\u0646\u06cc \u0634\u062f\u0647 \u062f\u0633\u062a\u0631\u0633\u06cc \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u062f. <\/li>\n\n\n\n<li>\u062f\u0648 \u0645\u0648\u0631\u062f \u0647\u06cc\u062c\u0627\u0646\u200c\u0627\u0646\u06af\u06cc\u0632 \u062f\u06cc\u06af\u0631 \u0628\u0647 \u0645\u062c\u0645\u0648\u0639\u0647 MSCRM 2013\u060c \u0647\u0645\u06af\u0627\u0645\u200c\u0633\u0627\u0632\u06cc \u0633\u0645\u062a \u0633\u0631\u0648\u0631 \u0648 \u0641\u0631\u0645\u200c\u0647\u0627\u06cc \u062c\u0631\u06cc\u0627\u0646 \u0641\u0631\u0622\u06cc\u0646\u062f \u062a\u062c\u0627\u0631\u06cc \u0628\u0648\u062f \u06a9\u0647 \u0628\u0627 \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc \u062c\u062f\u06cc\u062f\u06cc \u062a\u0631\u06a9\u06cc\u0628 \u0634\u062f \u06a9\u0647 \u0628\u0647 \u06a9\u0627\u0631\u0628\u0631\u0627\u0646\u06cc \u06a9\u0647 \u0642\u0628\u0644\u0627\u064b \u0628\u0647 \u067e\u0644\u0627\u06af\u06cc\u0646\u200c\u0647\u0627 \u0646\u06cc\u0627\u0632 \u062f\u0627\u0634\u062a\u0646\u062f\u060c \u0627\u0645\u06a9\u0627\u0646 \u0633\u0641\u0627\u0631\u0634\u06cc\u200c\u0633\u0627\u0632\u06cc \u0631\u0627 \u0645\u06cc\u200c\u062f\u0627\u062f.<\/li>\n<\/ul>\n\n\n\n<p>\u0628\u0631\u062e\u06cc \u062f\u06cc\u06af\u0631 \u0627\u0632 \u0648\u06cc\u0698\u06af\u06cc\u200c\u0647\u0627\u06cc \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0639\u0628\u0627\u0631\u062a\u0646\u062f \u0627\u0632:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigation \u0627\u0632 \u0628\u0627\u0644\u0627\u06cc \u0635\u0641\u062d\u0647 \u0628\u0631\u062f\u0627\u0634\u062a\u0647 \u0634\u062f.<\/li>\n\n\n\n<li>\u06a9\u0644\u06cc\u06a9 \u06a9\u0631\u062f\u0646 \u0631\u0648\u06cc work area \u060c \u0631\u06a9\u0648\u0631\u062f\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0634\u0645\u0627 \u0628\u06cc\u0634\u062a\u0631 \u0645\u0648\u0627\u0642\u0639 \u0628\u0627 \u0622\u0646 \u06a9\u0627\u0631 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u062f \u0631\u0627 \u0645\u06cc \u0622\u0648\u0631\u062f.<\/li>\n\n\n\n<li>\u0642\u0627\u0628\u0644\u06cc\u062a view \u06a9\u0631\u062f\u0646 \u0628\u0631\u0627\u06cc \u0628\u062f\u0633\u062a \u0622\u0648\u0631\u062f\u0646 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u06cc\u0634\u062a\u0631 \u0645\u0631\u0628\u0648\u0637 \u0628\u0647 \u0631\u06a9\u0648\u0631\u062f<\/li>\n\n\n\n<li>\u0627\u0636\u0627\u0641\u0647 \u06a9\u0631\u062f\u0646 \u06cc\u0627\u062f\u062f\u0627\u0634\u062a \u0628\u0647 \u0647\u0631 \u0631\u06a9\u0648\u0631\u062f<\/li>\n\n\n\n<li>\u0644\u06cc\u0633\u062a \u0647\u0627\u06cc \u062c\u0633\u062a\u062c\u0648<\/li>\n\n\n\n<li>\u0642\u0627\u0628\u0644\u06cc\u062a \u0630\u062e\u06cc\u0631\u0647 \u06cc \u0631\u06a9\u0648\u0631\u062f\u0647\u0627 \u0628\u0637\u0648\u0631 \u062e\u0648\u062f\u06a9\u0627\u0631<\/li>\n\n\n\n<li>\u0628\u0631\u0646\u0627\u0645\u0647 \u0647\u0627\u06cc CRM 2013 \u0628\u0631\u0627\u06cc Windows Phone, iPhone, Android,Windows 8<\/li>\n\n\n\n<li>5 \u2013 200 GB of storage<a href=\"https:\/\/jukkaniiranen.com\/2013\/07\/dynamics-crm-2013-revealed\/\" target=\"_blank\" rel=\"noopener\"><\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/history_microsoft_dynamics_crm-6.jpg\" alt=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 2013\" class=\"wp-image-61749\" title=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 2013\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"6-microsoft-dynamics-crm-2015-2014\">6- Microsoft Dynamics CRM 2015 (2014)<\/h2>\n\n\n\n<p>\u0646\u0633\u062e\u0647 \u0628\u0639\u062f\u06cc Microsoft Dynamics CRM\u060c \u0648\u0631\u0698\u0646 2015 \u0627\u0633\u062a. \u062f\u0631 \u0627\u06cc\u0646 \u0648\u0631\u0698\u0646 \u06a9\u0647 \u062f\u0631 \u0633\u0647 \u0645\u0627\u0647\u0647 \u0686\u0647\u0627\u0631\u0645 \u0633\u0627\u0644 2014\u060c \u062f\u0627\u0631\u0627\u06cc \u062a\u062c\u0631\u0628\u0647 \u063a\u0648\u0637\u0647 \u0648\u0631 \u0627\u06a9\u0633\u0644\u060c OneNote \u062a\u0639\u0628\u06cc\u0647 \u0634\u062f\u0647\u060c \u062a\u0639\u0627\u0645\u0644 \u0627\u062c\u062a\u0645\u0627\u0639\u06cc \u0648 \u062a\u0648\u0627\u0646\u0627\u06cc\u06cc\u200c\u0647\u0627\u06cc \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc \u0642\u0648\u06cc\u200c\u062a\u0631 \u0648 \u067e\u0648\u06cc\u0627\u062a\u0631 \u0627\u0633\u062a.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/history_microsoft_dynamics_crm-7.jpg\" alt=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 2015\" class=\"wp-image-61750\" title=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 2015\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"7-microsoft-dynamics-crm-2016\">7- Microsoft Dynamics CRM 2016<\/h2>\n\n\n\n<p>\u0647\u0641\u062a\u0645\u06cc\u0646 \u0645\u0648\u0631\u062f\u06cc \u06a9\u0647 \u062f\u0631 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0628\u06cc\u0627\u0646 \u0645\u06cc\u200c\u06a9\u0646\u06cc\u0645\u060c \u0646\u0633\u062e\u0647 2016 \u0627\u0633\u062a. \u0627\u06cc\u0646 \u0648\u0631\u0698\u0646 \u0628\u0647 \u0634\u06a9\u0644 \u0631\u0633\u0645\u06cc \u0646\u0648\u0627\u0645\u0628\u0631 2016 \u0645\u0639\u0631\u0641\u06cc \u0634\u062f. \u062f\u0631 \u0627\u0646\u062a\u0634\u0627\u0631 \u0631\u0633\u0645\u06cc \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0627\u0639\u0644\u0627\u0645 \u0634\u062f \u06a9\u0647 \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u062c\u0627\u0645\u0639\u200c\u062a\u0631\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062f\u0631 Dynamics CRM \u0627\u0633\u062a \u06a9\u0647 \u0627\u0632 \u0646\u0638\u0631 \u0641\u0647\u0645 \u0648 \u0647\u0648\u0634\u060c \u067e\u0648\u06cc\u0627\u06cc\u06cc \u0648 \u062e\u062f\u0645\u0627\u062a \u0628\u0627 \u0627\u0641\u0632\u0627\u06cc\u0634 \u0628\u0647\u0631\u0647\u200c\u0648\u0631\u06cc \u0642\u0627\u0628\u0644 \u062a\u0648\u062c\u0647\u06cc \u0631\u0648\u0628\u0631\u0648 \u0628\u0648\u062f\u0647 \u0627\u0633\u062a. \u062f\u0631 \u0698\u0648\u0627\u0646 2016 \u0634\u0631\u06a9\u062a \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u0628\u0631\u0646\u0627\u0645\u0647 \u0648\u06cc\u0698\u0647\u200c\u0627\u06cc \u0628\u0631\u0627\u06cc \u062a\u0648\u0633\u0639\u0647 \u0627\u06cc\u0646 \u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 \u062f\u0631 \u0646\u0638\u0631 \u06af\u0631\u0641\u062a \u06a9\u0647 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0633\u06a9\u0646 \u0634\u062f\u0647 \u0631\u0627 \u0627\u0632 \u06a9\u0627\u0631\u062a\u200c\u0647\u0627\u06cc \u062a\u062c\u0627\u0631\u06cc \u0628\u0647 Dynamics CRM \u0627\u0631\u0633\u0627\u0644 \u0645\u06cc\u200c\u06a9\u0646\u062f. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"8-microsoft-dynamics-crm-365\">8- Microsoft Dynamics CRM 365<\/h2>\n\n\n\n<p>\u0622\u062e\u0631\u06cc\u0646 \u0646\u0633\u062e\u0647\u200c\u0627\u06cc \u06a9\u0647 \u0628\u0631\u0627\u06cc crm \u0634\u0631\u06a9\u062a \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u0627\u0631\u0627\u0626\u0647 \u0634\u062f\u0647 \u0648 \u062f\u0631 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0628\u0627 \u0622\u0646 \u0622\u0634\u0646\u0627 \u0645\u06cc\u200c\u0634\u0648\u06cc\u0645\u060c \u0648\u0631\u0698\u0646 Dynamics CRM 365 \u0627\u0633\u062a. \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0628\u0647 \u0637\u0648\u0631 \u0631\u0633\u0645\u06cc \u062f\u0631 \u0646\u0648\u0627\u0645\u0628\u0631 2016 \u0645\u0646\u062a\u0634\u0631 \u0634\u062f. \u062f\u0631 \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0637\u06cc\u0641 \u0648\u0633\u06cc\u0639\u06cc \u0627\u0632 \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0647\u0627\u06cc \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc Dynamics 365 \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f. <\/p>\n\n\n\n<p>\u0628\u0631\u0627\u06cc \u0627\u06cc\u0646 \u0646\u0633\u062e\u0647 \u0647\u0645\u0686\u0646\u06cc\u0646 \u0645\u0627\u0698\u0648\u0644\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641\u06cc \u0627\u0631\u0627\u0626\u0647 \u0634\u062f\u0647 \u0627\u0633\u062a \u06a9\u0647 \u0628\u0627 \u062f\u0631\u06cc\u0627\u0641\u062a \u0622\u0646\u0647\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0642\u0627\u0628\u0644\u06cc\u062a\u200c\u0647\u0627\u06cc crm \u062e\u0648\u062f \u0631\u0627 \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0647\u06cc\u062f \u06a9\u0647 \u0627\u0632 \u062c\u0645\u0644\u0647 \u0622\u0646\u0647\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0628\u0647 \u0645\u0648\u0627\u0631\u062f \u0632\u06cc\u0631 \u0627\u0634\u0627\u0631\u0647 \u06a9\u0631\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0645\u0627\u0698\u0648\u0644 \u0641\u0631\u0648\u0634 <\/li>\n\n\n\n<li>\u0645\u0627\u0698\u0648\u0644 \u062e\u062f\u0645\u0627\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<\/li>\n\n\n\n<li>\u0645\u0627\u0698\u0648\u0644 \u0639\u0645\u0644\u06cc\u0627\u062a<\/li>\n\n\n\n<li>\u0645\u0627\u0698\u0648\u0644 \u0645\u0627\u0644\u06cc<\/li>\n\n\n\n<li>\u0645\u0627\u0698\u0648\u0644 \u0645\u0646\u0627\u0628\u0639 \u0627\u0646\u0633\u0627\u0646\u06cc <\/li>\n\n\n\n<li>&#8230;<\/li>\n<\/ul>\n\n\n\n<p>\u062f\u0631 \u0635\u0648\u0631\u062a \u0646\u06cc\u0627\u0632 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0627\u0632 \u0647\u0631\u06a9\u062f\u0627\u0645 \u0627\u0632 \u0627\u06cc\u0646 \u0645\u0627\u0698\u0648\u0644\u200c\u0647\u0627 \u0628\u0647 \u062a\u0646\u0647\u0627\u06cc\u06cc \u06cc\u0627 \u062f\u0631 \u06a9\u0646\u0627\u0631 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\u0645\u06cc\u200c\u06a9\u0646\u06cc\u062f\u060c \u06af\u0632\u06cc\u0646\u0647 \u0645\u0646\u0627\u0633\u0628\u06cc \u0628\u0631\u0627\u06cc \u0634\u0645\u0627 \u062e\u0648\u0627\u0647\u062f \u0628\u0648\u062f\u061b \u0632\u06cc\u0631\u0627 \u0628\u0647 \u0631\u0627\u062d\u062a\u06cc \u0628\u0627 \u0622\u0646 \u06cc\u06a9\u067e\u0627\u0631\u0686\u0647 \u0634\u062f\u0647 \u0648 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0634\u0645\u0627 \u0631\u0627 \u062a\u062c\u0645\u06cc\u0639 \u0645\u06cc\u200c\u06a9\u0646\u062f. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/history_microsoft_dynamics_crm-8.jpg\" alt=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 365\" class=\"wp-image-61751\" title=\"\u0646\u0645\u0627\u06cc\u06cc \u0627\u0632 \u0648\u0631\u0698\u0646 Microsoft Dynamics CRM 365\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u0622\u0646\u0686\u0647-\u062f\u0631\u0628\u0627\u0631\u0647-\u062a\u0627\u0631\u06cc\u062e\u0686\u0647-microsoft-dynamics-crm-\u0622\u0645\u0648\u062e\u062a\u06cc\u0645\">\u0622\u0646\u0686\u0647 \u062f\u0631\u0628\u0627\u0631\u0647 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0622\u0645\u0648\u062e\u062a\u06cc\u0645<\/h2>\n\n\n\n<p>\u062f\u0631 \u0627\u06cc\u0646 \u0645\u0642\u0627\u0644\u0647 \u0628\u0627 \u06a9\u0644\u06cc\u062a \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0648 8 \u0648\u0631\u0698\u0646 \u0645\u062e\u062a\u0644\u0641\u06cc \u06a9\u0647 \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u062a\u0648\u0633\u0637 \u0634\u0631\u06a9\u062a \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u0627\u0631\u0627\u0626\u0647 \u0634\u062f\u0647 \u0648 \u0648\u06cc\u0698\u06af\u06cc \u0647\u0631\u06a9\u062f\u0627\u0645 \u0622\u0634\u0646\u0627 \u0634\u062f\u06cc\u0645. <\/p>\n\n\n\n<p>\u0686\u0646\u0627\u0646\u0686\u0647 \u062a\u0645\u0627\u06cc\u0644 \u062f\u0627\u0631\u06cc\u062f \u0622\u062e\u0631\u06cc\u0646 \u0646\u0633\u062e\u0647 <a href=\"https:\/\/solutions.falnic.com\/crm\">\u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 CRM \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a<\/a> \u0631\u0627 \u062e\u0631\u06cc\u062f\u0627\u0631\u06cc \u06a9\u0646\u06cc\u062f\u060c \u062f\u0631 \u0627\u06cc\u0646 \u0635\u0641\u062d\u0647 \u0633\u0641\u0627\u0631\u0634\u200c\u062a\u0627\u0646 \u0631\u0627 \u062b\u0628\u062a \u06a9\u0646\u06cc\u062f \u06cc\u0627 \u0628\u0627 \u0634\u0645\u0627\u0631\u0647 <a href=\"tel:+982154591983\">02154591983 <\/a> \u062a\u0645\u0627\u0633 \u0628\u06af\u06cc\u0631\u06cc\u062f. <\/p>\n\n\n\n<p>\u06a9\u0627\u0631\u0634\u0646\u0627\u0633\u0627\u0646 \u0645\u0627 \u0627\u0632 \u0634\u0646\u0628\u0647 \u062a\u0627 \u0686\u0647\u0627\u0631\u0634\u0646\u0628\u0647 \u0627\u0632 \u0633\u0627\u0639\u062a 8:30 \u0627\u0644\u06cc 17:30 \u067e\u0627\u0633\u062e\u06af\u0648\u06cc \u0634\u0645\u0627 \u0647\u0633\u062a\u0646\u062f. <\/p>\n\n\n<div class=\"oembed-card clearfix\"><div class=\"box-tumbnail-bnr\"><a href=\"https:\/\/solutions.falnic.com\/crm\/\" target=\"_blank\"><img decoding=\"async\" class=\"o-thumb\" alt=\"\u0628\u0627 CRM \u0641\u0631\u0648\u0634\u200c\u062a\u0627\u0646 \u0631\u0627 300% \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0647\u06cc\u062f!\" src=\"https:\/\/falnic.com\/blog\/wp-content\/uploads\/2017\/10\/falnicblog-Microsoft-Dynamics-CRM-2016_2.jpg\"\/><\/a><\/div><div class=\"container-box-content\"><div class=\"o-title\">\u0628\u0627 CRM \u0641\u0631\u0648\u0634\u200c\u062a\u0627\u0646 \u0631\u0627 300% \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0647\u06cc\u062f!<\/div><div class=\"o-description\">\u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0631\u0627\u0628\u0637\u0647 \u062e\u0648\u062f \u0648 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u200c\u062a\u0627\u0646 \u0631\u0627 \u0628\u0647\u062a\u0631 \u06a9\u0631\u062f\u0647 \u0648 \u0641\u0631\u0648\u0634\u200c\u062a\u0627\u0646 \u0631\u0627 \u0633\u0647 \u0628\u0631\u0627\u0628\u0631 \u06a9\u0646\u06cc\u062f! \u0628\u0631\u0627\u06cc \u0645\u0634\u0627\u0648\u0631\u0647\u060c \u062f\u0631\u06cc\u0627\u0641\u062a \u062f\u0645\u0648\u06cc \u0631\u0627\u06cc\u06af\u0627\u0646 \u06cc\u0627 \u062e\u0631\u06cc\u062f CRM \u06a9\u0644\u06cc\u06a9 \u06a9\u0646\u06cc\u062f.<\/div><div class=\"box-btns-bnr\"><a href=\"https:\/\/solutions.falnic.com\/crm\/\" class=\"o-button btn1-bnr\" target=\"_blank\" id=\"advertising-card\">\u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 CRM<\/a><a href=\"tel:02154591983\" class=\"o-button btn2-bnr\" target=\"_blank\" id=\"advertising-card\">\u0645\u0634\u0627\u0648\u0631\u0647 \u062a\u0644\u0641\u0646\u06cc<\/a><\/div><\/div><\/div>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;301&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;7&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;4&quot;,&quot;greet&quot;:&quot;post&quot;,&quot;legend&quot;:&quot;5\\\/5 - (7 \u0627\u0645\u062a\u06cc\u0627\u0632)&quot;,&quot;size&quot;:&quot;20&quot;,&quot;title&quot;:&quot;\u0622\u06cc\u0627 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0631\u0627 \u0645\u06cc\u200c\u062f\u0627\u0646\u06cc\u062f\u061f&quot;,&quot;width&quot;:&quot;118&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} \u0627\u0645\u062a\u06cc\u0627\u0632)&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 118px;\">\n            <div class=\"kksr-star\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 16px;\">\n            5\/5 - (7 \u0627\u0645\u062a\u06cc\u0627\u0632)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 CRM \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u06a9\u0647 \u062a\u0648\u0633\u0637 \u0634\u0631\u06a9\u062a \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u062a\u0648\u0633\u0639\u0647 \u06cc\u0627\u0641\u062a\u0647 \u0627\u0633\u062a \u0627\u0632 \u0627\u0648\u0627\u06cc\u0644 \u062f\u0647\u0647 2000 \u0645\u06cc\u0644\u0627\u062f\u06cc \u062a\u0648\u0644\u06cc\u062f \u0648 \u0631\u0648\u0627\u0646\u0647 \u0628\u0627\u0632\u0627\u0631 \u0634\u062f\u0647 \u0627\u0633\u062a. \u0627\u0645\u0627 \u0628\u0627 \u0648\u0631\u0698\u0646\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0622\u0634\u0646\u0627 \u0647\u0633\u062a\u06cc\u062f\u061f \u062f\u0631 \u0627\u06cc\u0646 \u0645\u0637\u0644\u0628 \u0642\u0635\u062f \u062f\u0627\u0631\u06cc\u0645 \u0634\u0645\u0627 \u0631\u0627 \u0628\u0627 \u062a\u0627\u0631\u06cc\u062e\u0686\u0647\u200c Microsoft Dynamics CRM \u0622\u0634\u0646\u0627 \u06a9\u0646\u06cc\u0645 \u062a\u0627 \u0633\u06cc\u0631 \u062a\u06a9\u0627\u0645\u0644\u06cc \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0641\u0648\u0642 \u0627\u0644\u0639\u0627\u062f\u0647 \u0631\u0627 \u0628\u0647\u062a\u0631 \u062f\u0631\u06a9 \u06a9\u0646\u06cc\u062f. &hellip;<\/p>\n","protected":false},"author":4,"featured_media":311,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-301","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm-tutorial"],"_links":{"self":[{"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/posts\/301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/comments?post=301"}],"version-history":[{"count":1,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/posts\/301\/revisions"}],"predecessor-version":[{"id":310,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/posts\/301\/revisions\/310"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/media\/311"}],"wp:attachment":[{"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/media?parent=301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/categories?post=301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/tags?post=301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}