{"id":1308,"date":"2021-12-30T08:17:54","date_gmt":"2021-12-30T04:47:54","guid":{"rendered":"https:\/\/solutions.falnic.com\/blog\/?p=1308"},"modified":"2025-12-06T13:52:54","modified_gmt":"2025-12-06T10:22:54","slug":"customer-satisfaction","status":"publish","type":"post","link":"https:\/\/solutions.falnic.com\/blog\/customer-satisfaction","title":{"rendered":"\u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 csm \u0648 \u0631\u0648\u0634\u200c\u0647\u0627 \u0648 \u0634\u0627\u062e\u0635\u200c\u0647\u0627\u06cc \u0627\u0646\u062f\u0627\u0632\u0647 \u06af\u06cc\u0631\u06cc \u0622\u0646"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/Customer_Satisfaction-1.jpg\" alt=\"\u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\" class=\"wp-image-40014 no-lazy\"\/><\/figure>\n<\/div>\n\n\n<p>\u062a\u0627 \u0628\u0647 \u0627\u0645\u0631\u0648\u0632 \u0634\u062f\u0647 \u0627\u0633\u062a \u06a9\u0647 \u0627\u0632 \u0634\u0646\u06cc\u062f\u0646 \u062e\u0628\u0631 \u0628\u062f\u06cc \u0645\u062b\u0644 \u0627\u0632 \u062f\u0633\u062a \u062f\u0627\u062f\u0646 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u060c \u0646\u0627\u0631\u0627\u062d\u062a \u0634\u0648\u06cc\u062f\u061f \u0686\u0631\u0627 \u0627\u06cc\u0646 \u0627\u062a\u0641\u0627\u0642 \u0627\u0641\u062a\u0627\u062f\u0647\u200c\u0627\u0633\u062a\u061f \u0631\u0627\u0628\u0637\u0647\u200c\u062a\u0627\u0646 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u062a\u0627\u0646 \u0686\u06af\u0648\u0646\u0647 \u0628\u0648\u062f\u0647\u200c\u0627\u0633\u062a\u061f \u0622\u06cc\u0627 \u0642\u0628\u0644 \u0627\u0632 \u0627\u06cc\u0646 \u0645\u0627\u062c\u0631\u0627\u060c \u0628\u0647 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u062a\u0627\u0646 \u062a\u0648\u062c\u0647 \u06a9\u0631\u062f\u0647 \u0628\u0648\u062f\u06cc\u062f\u061f \u0628\u0647 \u0646\u0638\u0631 \u0634\u0645\u0627 \u0686\u0647 \u06a9\u0627\u0631\u0647\u0627\u06cc\u06cc \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0628\u0627\u06cc\u062f \u0627\u0646\u062c\u0627\u0645 \u062f\u0627\u062f\u061f&nbsp;<\/p>\n\n\n\n<p>\u062f\u0631 \u0634\u0631\u0627\u06cc\u0637 \u06a9\u0646\u0648\u0646\u06cc\u060c \u06a9\u0647 \u0628\u0627\u0632\u0627\u0631 \u0631\u0642\u0627\u0628\u062a \u0628\u0633\u06cc\u0627\u0631 \u062f\u0627\u063a \u0648 \u062a\u0646\u06af\u0627\u062a\u0646\u06af \u0634\u062f\u0647\u060c \u062a\u0648\u062c\u0647 \u0628\u0647 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0648 \u0633\u0646\u062c\u0634 \u0622\u0646\u060c \u06cc\u06a9 \u0627\u0645\u0631 \u0636\u0631\u0648\u0631\u06cc \u0648 \u0648\u0627\u062c\u0628 \u0627\u0633\u062a. \u0628\u0647 \u06af\u0641\u062a\u0647 \u06af\u0627\u0631\u062a\u0646\u0631\u060c 81 \u062f\u0631\u0635\u062f \u0627\u0632 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u0627\u0646\u060c \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 \u0639\u0627\u0645\u0644 \u0645\u0648\u0641\u0642\u06cc\u062a \u062f\u0631 \u0635\u0646\u0639\u062a \u062e\u0648\u062f \u0645\u06cc\u200c\u062f\u0627\u0646\u0646\u062f.<\/p>\n\n\n\n<p>\u0627\u0645\u0631\u0648\u0632\u060c \u0645\u0627 \u062f\u0631 \u0648\u0628\u0644\u0627\u06af \u0641\u0627\u0644\u0646\u06cc\u06a9 \u0642\u0635\u062f \u062f\u0627\u0631\u06cc\u0645\u061b \u0628\u0647 \u0627\u06cc\u0646 \u0645\u0648\u0636\u0648\u0639 \u0628\u067e\u0631\u062f\u0627\u0632\u06cc\u0645 \u06a9\u0647 \u00ab\u0647\u062f\u0641 \u0627\u0632 \u0633\u0646\u062c\u0634 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f\u00bb \u0648 \u062f\u0631 \u0627\u06cc\u0646 \u0631\u0627\u0628\u0637\u0647 \u062f\u0631 \u0645\u0648\u0631\u062f \u0634\u0627\u062e\u0635\u0647\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0647\u0645\u0686\u0648\u0646 NPS\u060c CSAT\u060c CEs \u0648 \u0631\u0648\u0634\u200c\u0647\u0627\u06cc \u0633\u0646\u062c\u0634 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0635\u062d\u0628\u062a \u062e\u0648\u0627\u0647\u06cc\u0645 \u06a9\u0631\u062f\u060c \u067e\u0633 \u0628\u0627 \u0645\u0627 \u0647\u0645\u0631\u0627\u0647 \u0628\u0627\u0634\u06cc\u062f.<\/p>\n\n\n\n<p>\u06cc\u06a9\u06cc \u0627\u0632 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0627\u0632 \u0622\u0646 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0644\u0627\u0632\u0645 \u0628\u0631\u0627\u06cc \u062a\u062c\u0632\u06cc\u0647 \u0648 \u062a\u062d\u0644\u06cc\u0644 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0628\u062f\u0633\u062a \u0628\u06cc\u0627\u0648\u0631\u06cc\u062f\u060c \u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 CRM \u0627\u0633\u062a. \u0634\u0631\u06a9\u062a \u0641\u0627\u0644\u0646\u06cc\u06a9\u060c \u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 \u062f\u0627\u06cc\u0646\u0627\u0645\u06cc\u06a9 \u0633\u06cc \u0622\u0631 \u0627\u0645 \u0634\u0631\u06a9\u062a \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u0631\u0627 \u0628\u0648\u0645\u06cc\u200c\u0633\u0627\u0632\u06cc \u0648 \u0641\u0627\u0631\u0633\u06cc \u06a9\u0631\u062f\u0647 \u0627\u0633\u062a. \u0628\u0631\u0627\u06cc <a rel=\"noreferrer noopener\" href=\"https:\/\/solutions.falnic.com\/crm\" target=\"_blank\">\u062e\u0631\u06cc\u062f \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a CRM<\/a> \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0628\u0647 \u0633\u0627\u06cc\u062a \u0641\u0627\u0644\u0646\u06cc\u06a9 \u0645\u0631\u0627\u062c\u0639\u0647 \u06a9\u0646\u06cc\u062f.<\/p>\n\n\n\n<p>\u0622\u0646\u0686\u0647 \u062f\u0631 \u0627\u06cc\u0646 \u0645\u0637\u0644\u0628 \u0645\u06cc\u200c\u062e\u0648\u0627\u0646\u06cc\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#1\">\u0634\u0627\u062e\u0635 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc (CSAT) \u0686\u06cc\u0633\u062a\u061f<\/a><\/li>\n\n\n\n<li><a href=\"#2\">\u0647\u062f\u0641 \u0627\u0632 \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f<\/a><\/li>\n\n\n\n<li><a href=\"#3\">\u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 csm\u061b \u0628\u0631\u0631\u0633\u06cc \u0634\u0627\u062e\u0635 \u0647\u0627 \u0648 \u0631\u0648\u0634 \u0647\u0627<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1\">\u0634\u0627\u062e\u0635 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc (CSAT) \u0686\u06cc\u0633\u062a\u061f<\/h2>\n\n\n\n<p>\u0642\u0628\u0644 \u0627\u0632 \u0647\u0631\u0686\u06cc\u0632 \u0628\u0647\u062a\u0631 \u0627\u0633\u062a\u060c \u0628\u062f\u0627\u0646\u06cc\u0645 \u0634\u0627\u062e\u0635 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f \u0634\u0627\u062e\u0635 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u060c \u06cc\u06a9 \u0641\u0627\u06a9\u062a\u0648\u0631 \u0627\u0633\u062a \u06a9\u0647 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u0647\u0627 \u0628\u0627 \u06a9\u0645\u06a9 \u0622\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0627\u0632 \u0639\u0645\u0644\u06a9\u0631\u062f \u062e\u0648\u062f \u0631\u0627 \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u200c\u06a9\u0646\u0646\u062f. \u0627\u06cc\u0646 \u0634\u0627\u062e\u0635\u060c \u062f\u0631 \u0648\u0627\u0642\u0639 \u0645\u06cc\u0627\u0646\u06af\u06cc\u0646 \u0627\u0645\u062a\u06cc\u0627\u0632\u06cc \u0627\u0633\u062a \u06a9\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062f\u0631 \u0646\u062a\u06cc\u062c\u0647 \u0646\u0638\u0631\u0633\u0646\u062c\u06cc \u0628\u0647 \u0631\u0648\u0646\u062f \u06a9\u0627\u0631 \u0634\u0631\u06a9\u062a \u062f\u0627\u062f\u0647\u200c\u0627\u0646\u062f. \u0627\u0632 \u0622\u0646\u062c\u0627 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0631\u0627\u0628\u0637\u0647\u200c\u06cc \u0645\u0633\u062a\u0642\u06cc\u0645\u06cc \u0628\u0627 \u062d\u0633 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0648 \u062f\u0648\u0627\u0645 \u06a9\u0627\u0631 \u062f\u0627\u0631\u062f\u060c \u062a\u0648\u062c\u0647 \u0628\u0647 \u0622\u0646 \u06cc\u06a9 \u0627\u0645\u0631 \u0636\u0631\u0648\u0631\u06cc \u0627\u0633\u062a.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/Customer_Satisfaction-2.jpg\" alt=\"\u0627\u0641\u0632\u0627\u06cc\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\" class=\"wp-image-40016\" title=\"\u0627\u0641\u0632\u0627\u06cc\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\"\/><figcaption class=\"wp-element-caption\">\u0627\u0641\u0632\u0627\u06cc\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u060c \u0645\u0647\u0645\u200c\u062a\u0631\u06cc\u0646 \u0642\u062f\u0645 \u062f\u0631 \u062c\u0647\u062a \u0627\u0641\u0632\u0627\u06cc\u0634 \u062d\u0633 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0645\u0634\u062a\u0631\u06cc \u0648 \u062f\u0631 \u0646\u062a\u06cc\u062c\u0647 \u062d\u0641\u0638 \u062a\u0639\u0627\u0645\u0644\u0627\u062a \u0648 \u06a9\u0633\u0628 \u0648 \u06a9\u0627\u0631 \u0634\u0645\u0627\u0633\u062a.<\/figcaption><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"2\">\u0647\u062f\u0641 \u0627\u0632 \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f<\/h2>\n\n\n\n<p>\u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0627\u0632 \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u06cc\u0627 <strong>(Customer Satisfaction)<\/strong> \u062f\u0631 \u0628\u062e\u0634\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u06a9\u0633\u0628 \u0648 \u06a9\u0627\u0631 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0631\u062f. \u062f\u0631 \u0627\u06cc\u0646 \u0642\u0633\u0645\u062a \u0642\u0635\u062f \u062f\u0627\u0631\u06cc\u0645 \u0628\u0647 \u0627\u06cc\u0646 \u0645\u0633\u0626\u0644\u0647 \u0628\u067e\u0631\u062f\u0627\u0632\u06cc\u0645 \u0648&nbsp;\u0647\u062f\u0641 \u0627\u0632 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u06cc\u0646 \u0634\u0627\u062e\u0635 \u062f\u0631 \u0628\u062e\u0634\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u0631\u0627 \u0628\u0631\u0631\u0633\u06cc \u06a9\u0646\u06cc\u0645:<\/p>\n\n\n<div class=\"more-article\">\n<div class=\"offer-article\"><i class=\"fa fa-arrow-left\"><\/i>\u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u0637\u0627\u0644\u0639\u0647<\/div>\n<div class=\"link-offer\"><a href=\"https:\/\/solutions.falnic.com\/blog\/cpi-customer-performance-indicators\">\u0634\u0627\u062e\u0635 \u0647\u0627\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f \u0645\u0634\u062a\u0631\u06cc CPI \u0686\u06cc\u0633\u062a \u061f<br \/>\n<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u062a\u063a\u06cc\u06cc\u0631 \u0648 \u0628\u0647\u06cc\u0646\u0647 \u06a9\u0631\u062f\u0646 \u0627\u0642\u062f\u0627\u0645\u200c\u0647\u0627 \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc<\/h3>\n\n\n\n<p>\u0634\u0627\u062e\u0635 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0634\u0645\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0628\u0627 \u0627\u0646\u062c\u0627\u0645 \u06a9\u0627\u0631\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u06cc\u0627 \u0628\u0647\u06cc\u0646\u0647 \u06a9\u0631\u062f\u0646 \u0627\u0642\u062f\u0627\u0645\u200c\u0647\u0627\u060c \u0639\u0645\u0644\u06a9\u0631\u062f \u062e\u0648\u062f \u0631\u0627 \u062f\u0631 \u0631\u0627\u0633\u062a\u0627\u06cc \u0639\u0644\u0627\u06cc\u0642 \u0648 \u0633\u0644\u0627\u06cc\u0642 \u0645\u0634\u062a\u0631\u06cc \u062a\u063a\u06cc\u06cc\u0631 \u062f\u0647\u06cc\u062f. \u0628\u0647 \u0637\u0648\u0631 \u0645\u062b\u0627\u0644 \u062a\u063a\u06cc\u06cc\u0631\u06cc \u06a9\u0648\u0686\u06a9 \u062f\u0631 \u0628\u062e\u0634\u06cc \u0627\u0632 \u0634\u0631\u06a9\u062a \u06a9\u0647 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062f\u0631 \u062a\u0645\u0627\u0633 \u0647\u0633\u062a\u0646\u062f\u061b \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u062f\u0647\u06cc\u062f \u0648 \u0628\u0647 \u0648\u0627\u0633\u0637\u0647\u200c\u06cc \u0622\u0646\u060c \u062e\u062f\u0645\u0627\u062a \u0628\u0647\u062a\u0631\u06cc \u0628\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0631\u0627\u0626\u0647 \u0645\u06cc\u200c\u062f\u0647\u06cc\u062f.<\/p>\n\n\n\n<p>\u0634\u0645\u0627 \u0628\u0627\u06cc\u062f \u067e\u0633 \u0627\u0632 \u0645\u062f\u062a\u06cc \u0628\u0631\u0631\u0633\u06cc \u06a9\u0646\u06cc\u062f\u061b \u0622\u06cc\u0627 \u0627\u06cc\u0646 \u062a\u063a\u06cc\u06cc\u0631 \u062f\u0631 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0645\u0648\u062b\u0631 \u0628\u0648\u062f\u0647 \u0648 \u0634\u0627\u062e\u0635 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0628\u0627\u0644\u0627\u062a\u0631 \u0631\u0641\u062a\u0647 \u0627\u0633\u062a \u06cc\u0627 \u0646\u0647\u061f \u0686\u0646\u0627\u0646\u0686\u0647 \u0627\u06cc\u0646 \u0627\u0642\u062f\u0627\u0645 \u0645\u0648\u062b\u0631 \u0628\u0648\u062f\u060c \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0627\u06cc\u0646 \u0631\u0627\u0647\u06a9\u0627\u0631 \u0631\u0627 \u0628\u0631\u0627\u06cc \u062a\u0645\u0627\u0645 \u0632\u06cc\u0631\u0645\u062c\u0645\u0648\u0639\u0647\u200c\u0647\u0627\u06cc \u0634\u0631\u06a9\u062a \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u06cc\u062f. \u0627\u06cc\u0646 \u0645\u0648\u0636\u0648\u0639 \u0628\u0627\u0639\u062b \u0645\u06cc\u200c\u0634\u0648\u062f \u062f\u0631 \u062f\u0646\u06cc\u0627\u06cc \u067e\u0631\u0631\u0642\u0627\u0628\u062a \u06a9\u0646\u0648\u0646\u06cc \u0634\u0645\u0627 \u0631\u0642\u0627\u0628\u062a\u06cc \u0648 \u0645\u0642\u06cc\u0627\u0633\u200c\u067e\u0630\u06cc\u0631 \u0628\u0645\u0627\u0646\u06cc\u062f.<\/p>\n\n\n<div class=\"oembed-card clearfix\"><div class=\"box-tumbnail-bnr\"><a href=\"https:\/\/solutions.falnic.com\/crm\/\" target=\"_blank\"><img decoding=\"async\" class=\"o-thumb\" alt=\"\u0628\u0627 CRM \u0641\u0631\u0648\u0634\u200c\u062a\u0627\u0646 \u0631\u0627 300% \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0647\u06cc\u062f!\" src=\"https:\/\/falnic.com\/blog\/wp-content\/uploads\/2017\/10\/falnicblog-Microsoft-Dynamics-CRM-2016_2.jpg\"\/><\/a><\/div><div class=\"container-box-content\"><div class=\"o-title\">\u0628\u0627 CRM \u0641\u0631\u0648\u0634\u200c\u062a\u0627\u0646 \u0631\u0627 300% \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0647\u06cc\u062f!<\/div><div class=\"o-description\">\u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0631\u0627\u0628\u0637\u0647 \u062e\u0648\u062f \u0648 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u200c\u062a\u0627\u0646 \u0631\u0627 \u0628\u0647\u062a\u0631 \u06a9\u0631\u062f\u0647 \u0648 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href=\"https:\/\/solutions.falnic.com\/blog\/how-to-deal-with-customer\">\u0628\u0631\u062e\u0648\u0631\u062f \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u06f1\u06f4 \u062a\u06a9\u0646\u06cc\u06a9 \u0645\u0648\u062b\u0631<br \/>\n<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0627\u0632 \u0639\u0645\u0644\u06a9\u0631\u062f \u0627\u0641\u0631\u0627\u062f \u062a\u06cc\u0645<\/h3>\n\n\n\n<p>\u06cc\u06a9\u06cc \u062f\u06cc\u06af\u0631 \u0627\u0632 \u062c\u0627\u0647\u0627\u06cc\u06cc \u06a9\u0647 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0627\u0632 \u0627\u06cc\u0646 \u0634\u0627\u062e\u0635 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0631\u062f\u060c \u0639\u0645\u0644\u06a9\u0631\u062f \u0627\u0641\u0631\u0627\u062f \u06cc\u0627 \u062a\u06cc\u0645\u200c\u0647\u0627\u0633\u062a. \u0628\u0647 \u0637\u0648\u0631 \u0645\u062b\u0627\u0644 \u0645\u0634\u062a\u0631\u06cc \u0627\u0632 \u06cc\u06a9\u06cc \u0627\u0632 \u06a9\u0627\u0631\u0645\u0646\u062f\u0627\u0646 \u06cc\u0627 \u062a\u06cc\u0645 \u0634\u0631\u06a9\u062a \u0634\u0645\u0627 \u062e\u0631\u06cc\u062f \u0645\u06cc\u200c\u06a9\u0646\u062f\u060c \u067e\u0633 \u0627\u0632 \u062e\u0631\u06cc\u062f\u060c \u0648\u0627\u062d\u062f \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u062f\u0631 \u0645\u0648\u0631\u062f \u0639\u0645\u0644\u06a9\u0631\u062f \u0641\u0631\u062f \u06cc\u0627 \u062a\u06cc\u0645 \u0627\u0632 \u0645\u0634\u062a\u0631\u06cc \u0633\u0648\u0627\u0644 \u0645\u06cc\u200c\u067e\u0631\u0633\u062f\u060c \u067e\u0627\u0633\u062e \u0627\u0648 \u06cc\u06a9 \u0645\u0639\u06cc\u0627\u0631 \u0645\u0646\u0627\u0633\u0628 \u0628\u0631\u0627\u06cc \u062a\u0639\u06cc\u06cc\u0646 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0627\u0633\u062a.<\/p>\n\n\n\n<p>\u062d\u062a\u06cc \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0627\u0632 \u0627\u06cc\u0646 \u0641\u0627\u06a9\u062a\u0648\u0631\u060c \u0628\u0631\u0627\u06cc \u0686\u0646\u062f \u0646\u0641\u0631 \u06cc\u0627 \u0686\u0646\u062f \u062a\u06cc\u0645 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0631\u062f. \u0628\u062f\u06cc\u0646 \u06af\u0648\u0646\u0647 \u062f\u0648 \u062a\u06cc\u0645 \u06cc\u0627 \u0686\u0646\u062f \u0646\u0641\u0631 \u0627\u0632 \u0627\u0639\u0636\u0627\u060c \u06cc\u06a9 \u0641\u0639\u0627\u0644\u06cc\u062a \u0645\u0634\u0627\u0628\u0647 \u0631\u0627 \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u062f\u0647\u0646\u062f. \u0645\u0642\u0627\u06cc\u0633\u0647 \u0639\u0645\u0644\u06a9\u0631\u062f \u0622\u0646\u0647\u0627 \u0631\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0628\u0627 \u06a9\u0645\u06a9 \u0633\u0646\u062c\u0634 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0627\u0646\u062c\u0627\u0645 \u062f\u0627\u062f. \u0647\u0631 \u062a\u06cc\u0645\u06cc \u0639\u0645\u0644\u06a9\u0631\u062f \u0628\u0647\u062a\u0631\u06cc \u062f\u0627\u0634\u062a\u060c \u062a\u0634\u0648\u06cc\u0642 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/Customer_Satisfaction-4.jpg\" alt=\"\u0645\u0634\u062a\u0631\u06cc \u0646\u0627\u0631\u0627\u0636\u06cc\" class=\"wp-image-40018\" title=\"\u0645\u0634\u062a\u0631\u06cc \u0646\u0627\u0631\u0627\u0636\u06cc\"\/><figcaption class=\"wp-element-caption\">\u0686\u0646\u0627\u0646\u0686\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0632 \u0639\u0645\u0644\u06a9\u0631\u062f \u0634\u0631\u06a9\u062a\u200c \u06cc\u0627 \u0633\u0627\u0632\u0645\u0627\u0646\u200c\u062a\u0627\u0646 \u0646\u0627\u0631\u0627\u0636\u06cc \u0628\u0627\u0634\u0646\u062f\u060c \u0647\u0631\u06af\u0632 \u062f\u0648\u0628\u0627\u0631\u0647 \u0627\u0632 \u0634\u0645\u0627 \u062e\u0631\u06cc\u062f \u0646\u062e\u0648\u0627\u0647\u0646\u062f \u06a9\u0631\u062f!<\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">\u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0627\u0632 \u0645\u062d\u0635\u0648\u0644\u0627\u062a<\/h3>\n\n\n\n<p>\u0686\u0646\u0627\u0646\u0686\u0647 \u0645\u0634\u062a\u0631\u06cc \u0627\u0632 \u0645\u062d\u0635\u0648\u0644 \u0634\u0645\u0627 \u0646\u0627\u0631\u0627\u0636\u06cc \u0628\u0627\u0634\u062f\u060c \u062f\u06cc\u06af\u0631 \u0628\u0647 \u0633\u0631\u0627\u063a \u0634\u0645\u0627 \u0646\u062e\u0648\u0627\u0647\u062f \u0622\u0645\u062f. \u0633\u0646\u062c\u0634 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 \u0648\u0627\u0642\u0639 \u0628\u0647 \u0639\u0646\u0648\u0627\u0646 \u06cc\u06a9 \u0634\u0627\u062e\u0635 \u067e\u06cc\u0634\u062a\u0627\u0632\u060c \u0628\u0647 \u0634\u0645\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0627\u06cc\u0631\u0627\u062f\u0627\u062a \u0645\u062d\u0635\u0648\u0644 \u06cc\u0627 \u062e\u062f\u0645\u0627\u062a \u062e\u0648\u062f \u0631\u0627 \u0628\u0647\u062a\u0631 \u062f\u0631\u06a9 \u06a9\u0646\u06cc\u062f.<\/p>\n\n\n<div class=\"more-article\">\n<div class=\"offer-article\"><i class=\"fa fa-arrow-left\"><\/i>\u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u0637\u0627\u0644\u0639\u0647<\/div>\n<div class=\"link-offer\"><a href=\"https:\/\/solutions.falnic.com\/blog\/familiarity-customer-churn-rate\">\u0646\u0631\u062e \u0631\u06cc\u0632\u0634 \u0645\u0634\u062a\u0631\u06cc (Customer churn rate) \u0686\u06cc\u0633\u062a \u0648 \u0686\u06af\u0648\u0646\u0647 \u0622\u0646 \u0631\u0627 \u06a9\u0627\u0647\u0634 \u062f\u0647\u06cc\u0645\u061f<br \/>\n<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3\">\u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 csm\u061b \u0628\u0631\u0631\u0633\u06cc \u0634\u0627\u062e\u0635 \u0647\u0627 \u0648 \u0631\u0648\u0634 \u0647\u0627<\/h2>\n\n\n\n<p>\u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0627\u0632 \u0633\u0647 \u0634\u0627\u062e\u0635 \u0648 \u0645\u0639\u06cc\u0627\u0631 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.&nbsp; \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0639\u0628\u0627\u0631\u062a\u0646\u062f \u0627\u0632:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0646\u0638\u0631\u0633\u0646\u062c\u06cc \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc (CSAT)<\/li>\n\n\n\n<li>\u0634\u0627\u062e\u0635 \u062e\u0627\u0644\u0635 \u062a\u0631\u0648\u06cc\u062c \u06a9\u0646\u0646\u062f\u06af\u0627\u0646(NPS)<\/li>\n\n\n\n<li>\u0634\u0627\u062e\u0635 \u062a\u0644\u0627\u0634 \u0645\u0634\u062a\u0631\u06cc (CES)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 csm \u0628\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0634\u0627\u062e\u0635 CSAT<\/h3>\n\n\n\n<p>\u0634\u0627\u062e\u0635 CSAT \u06cc\u06a9 \u0631\u0648\u0634 \u0646\u0638\u0631\u0633\u0646\u062c\u06cc \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 csm \u0627\u0633\u062a. \u0648\u06cc\u0698\u06af\u06cc \u0628\u0627\u0631\u0632 \u0627\u06cc\u0646 \u0631\u0648\u0634\u060c \u0633\u0627\u062f\u06af\u06cc \u0622\u0646 \u0627\u0633\u062a. \u062f\u0631 \u0627\u06cc\u0646 \u0646\u0638\u0631\u0633\u0646\u062c\u06cc \u06cc\u06a9 \u067e\u0631\u0633\u0634 \u0633\u0627\u062f\u0647 \u0645\u0627\u0646\u0646\u062f \u00ab\u0622\u06cc\u0627 \u0627\u0632 \u062e\u0631\u06cc\u062f \u062e\u0648\u062f \u0631\u0627\u0636\u06cc \u0628\u0648\u062f\u06cc\u062f\u061f\u00bb &nbsp;\u0645\u0637\u0631\u062d \u0645\u06cc\u200c\u0634\u0648\u062f \u0648 \u0627\u0632 \u0645\u0634\u062a\u0631\u06cc \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u0646\u062f \u06a9\u0647 \u067e\u0627\u0633\u062e \u062e\u0648\u062f \u0631\u0627 \u0628\u0647 \u0635\u0648\u0631\u062a 1-3\u060c 1-5 \u06cc\u0627 1-7 \u062b\u0628\u062a \u06a9\u0646\u062f.<\/p>\n\n\n\n<p>\u062f\u0631 \u0635\u0648\u0631\u062a\u06cc \u06a9\u0647 \u0645\u0634\u062a\u0631\u06cc \u0646\u0645\u0631\u0647 \u067e\u0627\u06cc\u06cc\u0646\u06cc \u0628\u062f\u0647\u062f\u060c \u06cc\u06a9 \u0633\u0648\u0627\u0644 \u062f\u06cc\u06af\u0631 \u0627\u0632 \u0627\u0648 \u067e\u0631\u0633\u06cc\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f \u06a9\u0647 \u0639\u0644\u062a \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc\u200c\u0627\u0634 \u0686\u06cc\u0633\u062a\u061f \u062f\u0631 \u0627\u06cc\u0646 \u062d\u0627\u0644\u062a \u0628\u0647\u062a\u0631 \u0627\u0633\u062a\u060c \u0627\u0632 \u0642\u0628\u0644 \u0633\u0648\u0627\u0644\u200c\u0647\u0627\u06cc\u06cc \u0637\u0631\u0627\u062d\u06cc \u06a9\u0631\u062f\u0647 \u0628\u0627\u0634\u06cc\u062f\u060c \u062a\u0627 \u0645\u0634\u062a\u0631\u06cc \u0627\u0632 \u0628\u06cc\u0646 \u0622\u0646\u0647\u0627 \u0627\u0646\u062a\u062e\u0627\u0628 \u06a9\u0646\u062f. \u0628\u0631\u0627\u06cc \u06af\u0631\u0641\u062a\u0646 \u0646\u062a\u06cc\u062c\u0647 \u0628\u0647\u062a\u0631\u060c \u06cc\u06a9 \u0628\u062e\u0634 \u0628\u0631\u0627\u06cc \u0646\u0648\u0634\u062a\u0646 \u0646\u0638\u0631\u0627\u062a \u0647\u0645 \u062f\u0631 \u0646\u0638\u0631&nbsp; \u0628\u06af\u06cc\u0631\u06cc\u062f.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/Customer_Satisfaction-5.jpg\" alt=\"\u062c\u0628\u0631\u0627\u0646 \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc \u0645\u0634\u062a\u0631\u06cc\" class=\"wp-image-40276\" title=\"\u062c\u0628\u0631\u0627\u0646 \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc \u0645\u0634\u062a\u0631\u06cc\"\/><figcaption class=\"wp-element-caption\">\u0632\u0645\u0627\u0646\u06cc \u06a9\u0647 \u0645\u0634\u062a\u0631\u06cc \u0627\u0632 \u0634\u0645\u0627 \u0646\u0627\u0631\u0627\u0636\u06cc \u0627\u0633\u062a\u060c \u067e\u0633 \u0627\u0632 \u0645\u0634\u062e\u0635 \u0634\u062f\u0646 \u0639\u0644\u062a \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc\u200c\u0627\u0634\u060c \u0628\u0627\u06cc\u062f \u062d\u062f\u0627\u06a9\u062b\u0631 \u0638\u0631\u0641 48 \u0633\u0627\u0639\u062a\u060c \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc \u0627\u0648 \u0631\u0627 \u062c\u0628\u0631\u0627\u0646 \u06a9\u0646\u06cc\u062f.<\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u0632\u0645\u0627\u0646\u06cc \u06a9\u0647 \u0634\u0645\u0627 \u062f\u0631 \u06a9\u0645\u062a\u0631\u06cc\u0646 \u0632\u0645\u0627\u0646 \u0628\u0647 \u062c\u0628\u0631\u0627\u0646 \u062a\u062c\u0631\u0628\u0647 \u0628\u062f \u0645\u0634\u062a\u0631\u06cc \u0645\u06cc\u200c\u06a9\u0648\u0634\u06cc\u062f\u060c \u0645\u0634\u062a\u0631\u06cc \u0627\u062d\u0633\u0627\u0633 \u0645\u06cc\u200c\u06a9\u0646\u062f \u06a9\u0647 \u0628\u0647 \u0627\u0648 \u0627\u0647\u0645\u06cc\u062a \u0648 \u0628\u0631\u0627\u06cc \u0631\u0641\u0639 \u0645\u0634\u06a9\u0644 \u067e\u06cc\u0634 \u0622\u0645\u062f\u0647\u060c \u0627\u0642\u062f\u0627\u0645\u200c\u0647\u0627\u06cc \u0644\u0627\u0632\u0645 \u0631\u0627 \u0627\u0646\u062c\u0627\u0645 \u0645\u06cc\u200c\u062f\u0647\u06cc\u062f. \u0627\u06cc\u0646 \u062a\u0644\u0627\u0634 \u0648 \u067e\u06cc\u06af\u06cc\u0631\u06cc \u0634\u0645\u0627\u060c \u0633\u0628\u0628 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u06a9\u0633\u0628 \u0648 \u06a9\u0627\u0631\u062a\u0627\u0646 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n\n\n<div class=\"more-article\">\n<div class=\"offer-article\"><i class=\"fa fa-arrow-left\"><\/i>\u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u0637\u0627\u0644\u0639\u0647<\/div>\n<div class=\"link-offer\"><a href=\"https:\/\/solutions.falnic.com\/blog\/customer-service-improvement-techniques\">\u0622\u0645\u0648\u0632\u0634 \u06a9\u0627\u0631\u0628\u0631\u062f\u06cc \u06f1\u06f1 \u0631\u0648\u0634 \u0628\u0647\u0628\u0648\u062f \u062e\u062f\u0645\u0627\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646<br \/>\n <\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 csm \u0628\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0634\u0627\u062e\u0635 NPS<\/h3>\n\n\n\n<p>NPS \u0645\u062e\u0641\u0641 \u0648\u0627\u0698\u0647 (Net Promoter Score) \u06cc\u06a9\u06cc \u0627\u0632 \u0628\u0647\u062a\u0631\u06cc\u0646 \u0634\u06cc\u0648\u0647\u200c\u0647\u0627 \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0645\u0634\u062a\u0631\u06cc \u0627\u0633\u062a. \u062f\u0631 \u0627\u06cc\u0646 \u0634\u06cc\u0648\u0647\u060c \u0634\u0645\u0627 \u0627\u0632 \u0645\u0634\u062a\u0631\u06cc \u0645\u06cc\u200c\u067e\u0631\u0633\u06cc\u062f \u06a9\u0647 \u062f\u0631 \u0635\u0648\u0631\u062a \u0631\u0636\u0627\u06cc\u062a \u0686\u0642\u062f\u0631 \u062f\u0648\u0633\u062a \u062f\u0627\u0631\u062f\u060c \u06a9\u0633\u0628 \u0648 \u06a9\u0627\u0631 \u0634\u0645\u0627 \u0631\u0627 \u0628\u0647 \u062f\u0648\u0633\u062a\u0627\u0646\u0634 \u0645\u0639\u0631\u0641\u06cc \u06a9\u0646\u062f. \u0628\u0627 \u0627\u06cc\u0646 \u06a9\u0627\u0631 \u062f\u0648 \u0647\u062f\u0641 \u062f\u0627\u0631\u06cc\u062f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u0642\u062f\u0645 \u0627\u0648\u0644 \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u0632\u0627\u0646 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0645\u0634\u062a\u0631\u06cc \u0628\u0647 \u0628\u0631\u0646\u062f<\/li>\n\n\n\n<li>\u0642\u062f\u0645 \u062f\u0648\u0645\u060c \u0686\u0642\u062f\u0631 \u0627\u062d\u062a\u0645\u0627\u0644 \u062f\u0627\u0631\u062f\u060c \u0634\u0645\u0627 \u0631\u0627 \u0628\u0647 \u062f\u0648\u0633\u062a\u0627\u0646\u0634 \u0645\u0639\u0631\u0641\u06cc \u06a9\u0646\u062f!<\/li>\n<\/ul>\n\n\n\n<p>\u0634\u0627\u062e\u0635 NPS \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0627\u0631\u0633\u0627\u0644 \u0646\u0638\u0631\u0633\u0646\u062c\u06cc \u0627\u0646\u062f\u0627\u0632\u0647 \u06af\u06cc\u0631\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f. \u0641\u0631\u0645 \u0646\u0638\u0631\u0633\u0646\u062c\u06cc \u0631\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0627\u06cc\u0645\u06cc\u0644\u060c \u0648\u0628 \u0633\u0627\u06cc\u062a\u060c \u067e\u06cc\u0627\u0645\u06a9 \u0648 \u0634\u0628\u06a9\u0647\u200c\u0647\u0627\u06cc \u0627\u062c\u062a\u0645\u0627\u0639\u06cc \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0631\u0633\u0627\u0644 \u06a9\u0631\u062f.<\/p>\n\n\n\n<p>\u0628\u0647\u062a\u0631\u06cc\u0646 \u0632\u0645\u0627\u0646\u200c\u0647\u0627\u06cc \u0627\u0631\u0633\u0627\u0644 \u0641\u0631\u0645 \u0646\u0638\u0631\u0633\u0646\u062c\u06cc \u0639\u0628\u0627\u0631\u062a\u0646\u062f \u0627\u0632:<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\">\n<li>\u067e\u0633 \u0627\u0632 \u062b\u0628\u062a \u062e\u0631\u06cc\u062f \u0645\u0634\u062a\u0631\u06cc<\/li>\n\n\n\n<li>\u067e\u0633 \u0627\u0632 \u067e\u0627\u06cc\u0627\u0646 \u062a\u0645\u0627\u0633 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u062a\u06cc\u0645 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc<\/li>\n\n\n\n<li>\u0686\u0646\u062f \u0647\u0641\u062a\u0647 \u0645\u0627\u0646\u062f\u0647 \u0628\u0647 \u0627\u062a\u0645\u0627\u0645 \u0627\u0634\u062a\u0631\u0627\u06a9 \u0645\u0634\u062a\u0631\u06cc<\/li>\n\n\n\n<li>\u067e\u0633 \u0627\u0632 \u0627\u06cc\u0646\u06a9\u0647 \u062f\u0631 \u0648\u0628 \u0633\u0627\u06cc\u062a \u062e\u0648\u062f \u062a\u063a\u06cc\u06cc\u0631\u0627\u062a \u062e\u0627\u0635\u06cc \u0627\u0639\u0645\u0627\u0644 \u06a9\u0631\u062f\u0647\u200c\u0627\u06cc\u062f.<\/li>\n<\/ol>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/Customer_Satisfaction-6.jpg\" alt=\"\u062a\u06a9\u0646\u06cc\u06a9 NLP\" class=\"wp-image-40277\" title=\"\u062a\u06a9\u0646\u06cc\u06a9 NLP\"\/><figcaption class=\"wp-element-caption\">\u06cc\u06a9\u06cc \u062f\u06cc\u06af\u0631 \u0627\u0632 \u0634\u06cc\u0648\u0647\u200c\u0647\u0627\u06cc \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 csm\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u062a\u06a9\u0646\u06cc\u06a9 \u0634\u0627\u062e\u0635 NPS \u0627\u0633\u062a \u06a9\u0647 \u0628\u0627 \u06a9\u0645\u06a9 \u0622\u0646 \u0645\u06cc\u0632\u0627\u0646 \u0648\u0641\u0627\u062f\u0627\u0631\u06cc \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0628\u0647 \u0628\u0631\u0646\u062f\u062a\u0627\u0646 \u0645\u06cc\u200c\u0633\u0646\u062c\u06cc\u062f.<\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">\u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc csm \u0628\u0627 \u0628\u0631 \u0627\u0633\u0627\u0633 \u0634\u0627\u062e\u0635 CEs<\/h3>\n\n\n\n<p>CEs \u0645\u062e\u0641\u0641 \u0639\u0628\u0627\u0631\u062a Customer Effort score\u060c \u0627\u0633\u062a \u0648 \u062f\u0631 \u0648\u0627\u0642\u0639 \u06cc\u06a9 \u0641\u0631\u0645 \u0646\u0638\u0631\u0633\u0646\u062c\u06cc \u062f\u0631 \u0645\u0648\u0631\u062f \u062a\u0639\u0627\u0645\u0644 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u0627\u06cc \u0628\u0647 \u06a9\u0627\u0631\u06af\u06cc\u0631\u06cc \u062e\u062f\u0645\u0627\u062a \u0634\u0645\u0627\u0633\u062a. \u062f\u0631 \u0627\u06cc\u0646 \u0634\u06cc\u0648\u0647\u200c \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 csm\u060c \u0634\u0645\u0627 \u0627\u0632 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0645\u06cc\u200c\u067e\u0631\u0633\u06cc\u062f:\u00ab\u06a9\u0627\u0631 \u06a9\u0631\u062f\u0646 \u0628\u0627 \u0645\u062d\u0635\u0648\u0644 \u06cc\u0627 \u0648\u0628\u0633\u0627\u06cc\u062a \u0648 &#8230; \u060c \u0686\u0642\u062f\u0631 \u0628\u0631\u0627\u06cc\u0634\u0627\u0646 \u0622\u0633\u0627\u0646 \u0628\u0648\u062f\u0647 \u0648 \u062f\u0631 \u0627\u06cc\u0646 \u0628\u06cc\u0646 \u0686\u0642\u062f\u0631 \u062a\u0648\u0627\u0646\u0633\u062a\u0647\u200c \u0645\u0634\u06a9\u0644\u0627\u062a\u06cc \u06a9\u0647 \u0628\u0631\u0627\u06cc\u0634 \u067e\u06cc\u0634 \u0622\u0645\u062f\u0647 \u0631\u0627 \u062d\u0644 \u06a9\u0646\u062f\u061f\u00bb \u0627\u063a\u0644\u0628 \u067e\u0627\u0633\u062e \u0627\u06cc\u0646 \u0633\u0648\u0627\u0644 \u0628\u0647 \u0635\u0648\u0631\u062a \u0639\u062f\u062f\u06cc \u0628\u06cc\u0646 1 \u00ab\u06a9\u0645\u062a\u0631\u06cc\u0646 \u0645\u06cc\u0632\u0627\u0646 \u062a\u0644\u0627\u0634\u00bb \u0648 7 \u00ab\u0628\u06cc\u0634\u062a\u0631\u06cc\u0646 \u0645\u06cc\u0632\u0627\u0646 \u062a\u0644\u0627\u0634\u00bb \u062f\u0627\u062f\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/Customer_Satisfaction-7.jpg\" alt=\"\u0641\u0631\u0645 CEs \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\" class=\"wp-image-40278\" title=\"\u0641\u0631\u0645 CEs \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\"\/><figcaption class=\"wp-element-caption\">\u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc csm \u0628\u0627 \u06a9\u0645\u06a9 \u0641\u0631\u0645 CEs \u0628\u0647 \u06a9\u0633\u0628 \u0648 \u06a9\u0627\u0631\u0647\u0627 \u06a9\u0645\u06a9 \u0645\u06cc\u200c\u06a9\u0646\u062f \u062a\u0627 \u0641\u0631\u0627\u06cc\u0646\u062f \u062e\u0631\u06cc\u062f \u0645\u0634\u062a\u0631\u06cc \u0631\u0627 \u0633\u0627\u062f\u0647\u200c\u062a\u0631 \u0628\u0631\u0646\u0627\u0645\u0647\u200c\u0631\u06cc\u0632\u06cc \u06a9\u0646\u0646\u062f.<\/figcaption><\/figure>\n<\/div>\n\n\n<p>\u0628\u0647\u062a\u0631\u06cc\u0646 \u0632\u0645\u0627\u0646 \u0627\u0631\u0633\u0627\u0644 \u0641\u0631\u0645 \u0646\u0638\u0631\u0633\u0646\u062c\u06cc CEs :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u067e\u0633 \u0627\u0632 \u0627\u06cc\u0646\u06a9\u0647 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u062a\u06cc\u0645 \u067e\u0634\u062a\u06cc\u0628\u0627\u0646\u06cc \u062a\u0645\u0627\u0633 \u0645\u06cc\u200c\u06af\u06cc\u0631\u062f.<\/li>\n\n\n\n<li>\u067e\u0633 \u0627\u0632 \u06af\u0630\u0634\u062a \u0645\u062f\u062a \u0632\u0645\u0627\u0646\u06cc \u06a9\u0647 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627 \u0645\u062d\u0635\u0648\u0644 \u0648 &#8230; \u06a9\u0627\u0631 \u06a9\u0631\u062f\u0647\u200c\u200c\u0627\u0633\u062a.<\/li>\n\n\n\n<li>\u0632\u0645\u0627\u0646\u06cc \u06a9\u0647 \u0645\u06cc\u200c\u062e\u0648\u0627\u0647\u06cc\u062f \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc \u0627\u0632 \u062e\u062f\u0645\u0627\u062a \u0648 &#8230; \u0634\u0631\u06a9\u062a \u0631\u0627 \u0628\u0633\u0646\u062c\u06cc\u062f.<\/li>\n<\/ul>\n\n\n<div class=\"more-article\">\n<div class=\"offer-article\"><i class=\"fa fa-arrow-left\"><\/i>\u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u0637\u0627\u0644\u0639\u0647<\/div>\n<div class=\"link-offer\"><a href=\"https:\/\/solutions.falnic.com\/blog\/customer-retention-and-crr\">\u062d\u0641\u0638 \u0648 \u0646\u06af\u0647\u062f\u0627\u0634\u062a \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a + \u0646\u0631\u062e \u0646\u06af\u0647\u062f\u0627\u0634\u062a \u0645\u0634\u062a\u0631\u06cc<br \/>\n<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u0631\u0648\u0634 \u0647\u0627\u06cc \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc csm<\/h2>\n\n\n\n<p>\u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc csm\u060c \u0631\u0648\u0634\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641\u06cc \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f \u06a9\u0647 \u062f\u0631 \u0627\u062f\u0627\u0645\u0647 \u0628\u0647 \u0622\u0646\u0647\u0627 \u0627\u0634\u0627\u0631\u0647 \u062e\u0648\u0627\u0647\u06cc\u0645 \u06a9\u0631\u062f:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u06cc\u0645\u06cc\u0644<\/h3>\n\n\n\n<p>\u06cc\u06a9\u06cc \u0627\u0632 \u0634\u06cc\u0648\u0647\u200c\u0647\u0627\u06cc \u0628\u0633\u06cc\u0627\u0631 \u0631\u0627\u06cc\u062c \u0628\u0631\u0627\u06cc \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u060c \u0627\u0631\u0633\u0627\u0644 \u0627\u06cc\u0645\u06cc\u0644 \u0627\u0633\u062a. \u0628\u0627 \u06a9\u0645\u06a9 \u0627\u06cc\u0645\u06cc\u0644 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f\u060c \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc csm \u0631\u0627 \u0628\u0633\u0646\u062c\u06cc\u062f\u060c \u0628\u0631\u0627\u06cc \u0627\u06cc\u0646\u06a9\u0627\u0631 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f\u060c \u067e\u0631\u0633\u0634\u0646\u0627\u0645\u0647\u200c\u06cc \u0622\u0646\u0644\u0627\u06cc\u0646 \u062e\u0648\u062f \u0631\u0627 \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc \u0627\u0631\u0633\u0627\u0644 \u0648 \u0646\u062a\u0627\u06cc\u062c \u0631\u0627 \u0628\u0631\u0631\u0633\u06cc \u06a9\u0646\u06cc\u062f.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/Customer_Satisfaction-8.jpg\" alt=\"\u0646\u0638\u0631\u0633\u0646\u062c\u06cc \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0627\u06cc\u0645\u06cc\u0644\" class=\"wp-image-40570\" title=\"\u0646\u0638\u0631\u0633\u0646\u062c\u06cc \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0632 \u0637\u0631\u06cc\u0642 \u0627\u06cc\u0645\u06cc\u0644\"\/><figcaption class=\"wp-element-caption\">\u0646\u0631\u062e \u0645\u0634\u0627\u0631\u06a9\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062f\u0631 \u0627\u0631\u0633\u0627\u0644 \u0627\u06cc\u0645\u06cc\u0644\u060c \u0627\u063a\u0644\u0628 \u067e\u0627\u06cc\u06cc\u0646 \u0648 \u062d\u062f\u0648\u062f 10 \u062a\u0627 15 \u062f\u0631\u0635\u062f \u0627\u0633\u062a\u061b \u0627\u0645\u0627 \u0646\u062a\u0627\u06cc\u062c\u06cc \u06a9\u0647 \u0627\u0632 \u0646\u0638\u0631\u0633\u0646\u062c\u06cc \u0628\u0627 \u06a9\u0645\u06a9 \u0627\u06cc\u0645\u06cc\u0644 \u06af\u0631\u0641\u062a\u0647 \u0645\u06cc\u200c\u0634\u0648\u062f\u060c \u0642\u0627\u0628\u0644\u06cc\u062a \u062a\u062d\u0644\u06cc\u0644 \u0628\u0627\u0644\u0627\u06cc\u06cc \u062f\u0627\u0631\u062f.<\/figcaption><\/figure>\n\n\n<div class=\"more-article\">\n<div class=\"offer-article\"><i class=\"fa fa-arrow-left\"><\/i>\u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u0637\u0627\u0644\u0639\u0647<\/div>\n<div class=\"link-offer\"><a href=\"https:\/\/solutions.falnic.com\/blog\/customer-experience-management\">\u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc (CEM) \u0686\u06cc\u0633\u062a \u061f<br \/>\n<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u062a\u0645\u0627\u0633 \u062a\u0644\u0641\u0646\u06cc<\/h3>\n\n\n\n<p>\u06cc\u06a9\u06cc \u062f\u06cc\u06af\u0631 \u0627\u0632 \u0634\u06cc\u0648\u0647\u200c\u0647\u0627 \u0628\u0631\u0627\u06cc \u0628\u0631\u0631\u0633\u06cc \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc csm\u060c \u062a\u0645\u0627\u0633 \u062a\u0644\u0641\u0646\u06cc \u0627\u0633\u062a. \u0628\u0647 \u0627\u06cc\u0646 \u0634\u06cc\u0648\u0647 \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u060c Happy Call \u0645\u06cc\u200c\u06af\u0648\u06cc\u0646\u062f. \u062f\u0631 \u0627\u06cc\u0646 \u0634\u06cc\u0648\u0647 \u0634\u0645\u0627 \u0628\u0647 \u06cc\u06a9 \u0627\u067e\u0631\u0627\u062a\u0648\u0631 \u062a\u0644\u0641\u0646\u06cc \u0646\u06cc\u0627\u0632 \u062f\u0627\u0631\u06cc\u062f \u06a9\u0647 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u062a\u0645\u0627\u0633 \u0628\u06af\u06cc\u0631\u062f. \u0627\u067e\u0631\u0627\u062a\u0648\u0631 \u0628\u0627\u06cc\u062f \u0627\u0632 \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 \u0645\u0648\u0631\u062f \u06a9\u06cc\u0641\u06cc\u062a \u062e\u062f\u0645\u0627\u062a \u06cc\u0627 &nbsp;\u0645\u062d\u0635\u0648\u0644\u06cc \u06a9\u0647 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0631\u062f\u0647\u060c \u0635\u062d\u0628\u062a \u06a9\u0646\u062f.<\/p>\n\n\n\n<p>\u0627\u067e\u0631\u0627\u062a\u0648\u0631 \u062f\u0631 \u0627\u0628\u062a\u062f\u0627 \u0627\u0632 \u0645\u0634\u062a\u0631\u06cc \u0628\u0627\u0628\u062a \u062e\u0631\u06cc\u062f\u0634\u060c \u062a\u0634\u06a9\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f. \u0633\u067e\u0633 \u0628\u0627 \u06a9\u0645\u06a9 \u06cc\u06a9 \u0633\u0631\u06cc \u0633\u0648\u0627\u0644\u060c \u0627\u0648 \u0631\u0627 \u0628\u0647 \u0633\u0645\u062a \u062d\u0631\u0641 \u0632\u062f\u0646 \u0633\u0648\u0642 \u0645\u06cc\u200c\u062f\u0647\u062f. \u0686\u0646\u0627\u0646\u0686\u0647 \u062a\u0639\u062f\u0627\u062f \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062f\u0631 \u0634\u0631\u06a9\u062a \u06cc\u0627 \u0633\u0627\u0632\u0645\u0627\u0646 \u0632\u06cc\u0627\u062f \u0627\u0633\u062a \u0648 \u0646\u06cc\u0631\u0648\u06cc \u0627\u0646\u0633\u0627\u0646\u06cc \u0628\u0647 \u0627\u0646\u062f\u0627\u0632\u0647 \u06a9\u0627\u0641\u06cc \u0628\u0631\u0627\u06cc \u0635\u062d\u0628\u062a \u0628\u0627 \u0622\u0646\u200c\u0647\u0627 \u0646\u062f\u0627\u0631\u06cc\u062f\u060c \u0628\u0647\u062a\u0631 \u0627\u0633\u062a \u0628\u0647 \u0635\u0648\u0631\u062a \u062a\u0635\u0627\u062f\u0641\u06cc \u0634\u0645\u0627\u0631\u0647 \u0627\u0646\u062a\u062e\u0627\u0628 \u06a9\u0646\u06cc\u062f.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0634\u0628\u06a9\u0647 \u0647\u0627\u06cc \u0627\u062c\u062a\u0645\u0627\u0639\u06cc<\/h3>\n\n\n\n<p>\u0634\u0628\u06a9\u0647\u200c\u0647\u0627\u06cc \u0627\u062c\u062a\u0645\u0627\u0639\u06cc \u06cc\u06a9 \u0627\u0628\u0632\u0627\u0631 \u0628\u0633\u06cc\u0627\u0631 \u067e\u0631\u0642\u062f\u0631\u062a \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0633\u062a. \u0627\u0645\u0631\u0648\u0632\u0647 \u0628\u0627 \u06a9\u0645\u06a9 \u0634\u0628\u06a9\u0647\u200c\u0647\u0627\u06cc \u0627\u062c\u062a\u0645\u0627\u0639\u06cc \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 csm \u0628\u0647 \u0635\u0648\u0631\u062a \u0645\u06cc\u0644\u06cc\u0648\u0646\u06cc \u0634\u062f\u0647\u200c \u0627\u0633\u062a.<\/p>\n\n\n<div class=\"more-article\">\n<div class=\"offer-article\"><i class=\"fa fa-arrow-left\"><\/i>\u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u0637\u0627\u0644\u0639\u0647<\/div>\n<div class=\"link-offer\"><a href=\"https:\/\/solutions.falnic.com\/blog\/effects-customer-club-customer-satisfaction\">\u0646\u0642\u0634 \u0628\u0627\u0634\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062f\u0631 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0686\u06cc\u0633\u062a\u061f<br \/>\n<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u0646\u0648\u0627\u0639 \u067e\u0631\u0633\u0634\u0646\u0627\u0645\u0647<\/h3>\n\n\n\n<p>\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u0646\u0648\u0627\u0639 \u067e\u0631\u0633\u0634\u0646\u0627\u0645\u0647 \u0646\u06cc\u0632 \u06cc\u06a9\u06cc \u062f\u06cc\u06af\u0631 \u0627\u0632 \u0634\u06cc\u0648\u0647\u200c\u0647\u0627\u06cc \u0645\u0631\u0633\u0648\u0645 \u0633\u0646\u062c\u0634 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\u0627\u063a\u0644\u0628 \u0634\u0645\u0627 \u06cc\u06a9 \u06cc\u0627 \u062f\u0648 \u0633\u0648\u0627\u0644 \u06a9\u0648\u062a\u0627\u0647 \u0637\u0631\u0627\u062d\u06cc \u0645\u06cc\u200c\u06a9\u0646\u06cc\u062f \u062a\u0627 \u0645\u0634\u062a\u0631\u06cc \u0642\u0628\u0644 \u0627\u0632 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u062f\u0648\u0628\u0627\u0631\u0647 \u0627\u0632 \u0627\u067e\u0644\u06cc\u06a9\u06cc\u0634\u0646\u060c \u0627\u0628\u062a\u062f\u0627 \u0628\u0647 \u0622\u0646\u0647\u0627 \u067e\u0627\u0633\u062e \u062f\u0647\u062f. \u0627\u06cc\u0646 \u0634\u06cc\u0648\u0647 \u0628\u0627\u0644\u0627\u062a\u0631\u06cc\u0646 \u0645\u06cc\u0632\u0627\u0646 \u062a\u0639\u0627\u0645\u0644 \u0648 \u0646\u0631\u062e \u062a\u0628\u062f\u06cc\u0644 \u0631\u0627 \u062f\u0627\u0631\u062f.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/solutions.falnic.com\/blog\/wp-content\/uploads\/2025\/10\/Customer_Satisfaction-9.jpg\" alt=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u067e\u0631\u0633\u0634\u0646\u0627\u0645\u0647 \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\" class=\"wp-image-40571\" title=\"\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u067e\u0631\u0633\u0634\u0646\u0627\u0645\u0647 \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\"\/><figcaption class=\"wp-element-caption\">\u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u0646\u0648\u0627\u0639 \u067e\u0631\u0633\u0634\u0646\u0627\u0645\u0647 \u0646\u06cc\u0632 \u06cc\u06a9\u06cc \u062f\u06cc\u06af\u0631 \u0627\u0632 \u0634\u06cc\u0648\u0647\u200c\u0647\u0627\u06cc \u0645\u0631\u0633\u0648\u0645 \u0633\u0646\u062c\u0634 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0633\u062a.<\/figcaption><\/figure>\n\n\n\n<p>\u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 CRM \u06cc\u06a9\u06cc \u0627\u0632 \u0631\u0627\u0647\u200c\u0647\u0627\u06cc \u062d\u0631\u0641\u0647\u200c\u0627\u06cc \u0628\u0631\u0627\u06cc \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0633\u062a. \u0628\u0627 \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0627\u06cc\u0646 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0648 \u0628\u0627 \u06a9\u0645\u06a9 \u062f\u0627\u062f\u0647\u200c\u0647\u0627\u06cc \u0628\u062f\u0633\u062a \u0622\u0645\u062f\u0647 \u0627\u0632 \u0622\u0646\u060c \u0639\u0644\u0627\u0648\u0647 \u0628\u0631 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062e\u0648\u062f \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0631\u0627\u0628\u0637\u0647\u200c\u0627\u06cc \u0627\u0635\u0648\u0644\u06cc \u0628\u0627 \u0622\u0646\u200c\u0647\u0627 \u062f\u0627\u0634\u062a\u0647 \u0628\u0627\u0634\u06cc\u062f. \u0645\u0634\u062a\u0631\u06cc \u06a9\u0647 \u0627\u0632 \u0639\u0645\u0644\u06a9\u0631\u062f\u062a\u0627\u0646 \u0631\u0627\u0636\u06cc \u0628\u0627\u0634\u062f\u060c \u0628\u0627\u0631\u0647\u0627 \u0627\u0632 \u0634\u0645\u0627 \u062e\u0631\u06cc\u062f \u062e\u0648\u0627\u0647\u062f \u06a9\u0631\u062f\u061b \u0628\u0631\u0646\u062f\u062a\u0627\u0646 \u0631\u0627 \u0628\u0647 \u062f\u0648\u0633\u062a\u0627\u0646 \u0648 \u0622\u0634\u0646\u0627\u06cc\u0627\u0646\u0634 \u0645\u0639\u0631\u0641\u06cc \u0645\u06cc\u200c\u06a9\u0646\u062f\u061b \u062f\u0631 \u0634\u0628\u06a9\u0647\u200c\u0647\u0627\u06cc \u0627\u062c\u062a\u0645\u0627\u0639\u06cc\u200c\u0627\u0634 \u0627\u0632 \u0634\u0645\u0627 \u062a\u0639\u0631\u06cc\u0641 \u0645\u06cc\u200c\u06a9\u0646\u062f \u0648 \u0628\u0647 \u062e\u0631\u06cc\u062f \u0627\u0632 \u0634\u0645\u0627 \u0648\u0641\u0627\u062f\u0627\u0631 \u0645\u06cc\u200c\u0645\u0627\u0646\u062f. <\/p>\n\n\n\n<p>\u0645\u0634\u062a\u0631\u06cc \u0648\u0641\u0627\u062f\u0627\u0631 \u0628\u0647 \u0648\u0627\u0633\u0637\u0647\u200c\u060c \u0631\u0627\u0628\u0637\u0647 \u0639\u0627\u0637\u0641\u06cc \u06a9\u0647 \u0628\u0627 \u0628\u0631\u0646\u062f\u062a\u0627\u0646 \u0628\u0631\u0642\u0631\u0627\u0631 \u06a9\u0631\u062f\u0647\u060c \u0627\u0632 \u062e\u0637\u0627\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9\u200c\u062a\u0627\u0646 \u0635\u0631\u0641 \u0646\u0638\u0631 \u0645\u06cc\u200c\u06a9\u0646\u062f \u06cc\u0627 \u0641\u0631\u0635\u062a \u062c\u0628\u0631\u0627\u0646 \u0628\u0647 \u0634\u0645\u0627 \u0645\u06cc\u200c\u062f\u0647\u062f. \u0628\u0646\u0627\u0628\u0631\u0627\u06cc\u0646 \u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 crm \u06cc\u06a9 \u0627\u0628\u0632\u0627\u0631 \u0645\u0641\u06cc\u062f \u0628\u0631\u0627\u06cc \u0627\u0641\u0632\u0627\u06cc\u0634 \u0631\u0636\u0627\u06cc\u062a \u0627\u0633\u062a. \u0628\u0627 \u0633\u0627\u062e\u062a \u067e\u0631\u0633\u0634\u0646\u0627\u0645\u0647\u200c\u0647\u0627\u06cc \u0645\u062e\u062a\u0644\u0641 \u062f\u0631 CRM \u0647\u0645 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u062e\u0648\u062f \u0631\u0627 \u0627\u0632 \u062e\u062f\u0645\u0627\u062a\u060c \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0648 \u0646\u0648\u0639 \u067e\u0627\u0633\u062e\u200c\u06af\u0648\u06cc\u06cc \u06a9\u0627\u0631\u0645\u0646\u062f\u0627\u0646\u060c \u0628\u0631\u0631\u0633\u06cc \u06a9\u0646\u06cc\u062f.<\/p>\n\n\n<div class=\"more-article\">\n<div class=\"offer-article\"><i class=\"fa fa-arrow-left\"><\/i>\u067e\u06cc\u0634\u0646\u0647\u0627\u062f \u0645\u0637\u0627\u0644\u0639\u0647<\/div>\n<div class=\"link-offer\"><a href=\"https:\/\/solutions.falnic.com\/blog\/difference-between-crm-and-cem\">\u0641\u0631\u0642 CEM \u0648 CRM \u062f\u0631 \u062a\u062c\u0627\u0631\u062a \u0648 \u0628\u0627\u0632\u0627\u0631\u06cc\u0627\u0628\u06cc<\/a><\/div>\n<\/div>\n\n\n\n<p>\u0634\u0631\u06a9\u062a \u0641\u0627\u0644\u0646\u06cc\u06a9 \u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 CRM \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a (\u06a9\u0647 \u06cc\u06a9\u06cc \u0627\u0632 \u0633\u0647 \u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 \u0628\u0631\u062a\u0631 \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc \u0628\u0631\u062a\u0631 \u062f\u0646\u06cc\u0627 \u0627\u0633\u062a) \u0631\u0627 \u0628\u0648\u0645\u06cc\u200c\u0633\u0627\u0632\u06cc \u0648 \u0641\u0627\u0631\u0633\u06cc \u06a9\u0631\u062f\u0647 \u0627\u0633\u062a. \u0628\u0631\u0627\u06cc \u062f\u0631\u06cc\u0627\u0641\u062a \u0645\u0634\u0627\u0648\u0631\u0647 \u0648 \u062e\u0631\u06cc\u062f \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a crm \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0628\u0627 \u06a9\u0627\u0631\u0634\u0646\u0627\u0633\u0627\u0646 \u0645\u0627 \u062f\u0631 \u0627\u0631\u062a\u0628\u0627\u0637 \u0628\u0627\u0634\u06cc\u062f.<\/p>\n\n\n<div class=\"oembed-card clearfix\"><div class=\"box-tumbnail-bnr\"><a href=\"https:\/\/solutions.falnic.com\/crm\/\" target=\"_blank\"><img decoding=\"async\" class=\"o-thumb\" alt=\"\u0628\u0627 CRM \u0641\u0631\u0648\u0634\u200c\u062a\u0627\u0646 \u0631\u0627 300% \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0647\u06cc\u062f!\" src=\"https:\/\/falnic.com\/blog\/wp-content\/uploads\/2017\/10\/falnicblog-Microsoft-Dynamics-CRM-2016_2.jpg\"\/><\/a><\/div><div class=\"container-box-content\"><div class=\"o-title\">\u0628\u0627 CRM \u0641\u0631\u0648\u0634\u200c\u062a\u0627\u0646 \u0631\u0627 300% \u0627\u0641\u0632\u0627\u06cc\u0634 \u062f\u0647\u06cc\u062f!<\/div><div class=\"o-description\">\u0646\u0631\u0645\u200c\u0627\u0641\u0632\u0627\u0631 CRM \u0645\u0627\u06cc\u06a9\u0631\u0648\u0633\u0627\u0641\u062a 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\u062a\u0644\u0641\u0646\u06cc<\/a><\/div><\/div><\/div>\n\n\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [{\n    \"@type\": \"Question\",\n    \"name\": \"\u0686\u0627\u0631\u0686\u0648\u0628 \u06af\u0627\u0631\u062a\u0646\u0631 \u062f\u0631 CRM \u0686\u06cc\u0633\u062a\u061f\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"\u0686\u0627\u0631\u0686\u0648\u0628 \u06af\u0627\u0631\u062a\u0646\u0631 \u062f\u0631 \u0627\u06cc\u0646 \u0645\u0648\u0631\u062f \u0634\u0627\u0645\u0644 8 \u0645\u0631\u062d\u0644\u0647 \u0627\u0633\u062a. \u0627\u06cc\u0646 \u0645\u0631\u0627\u062d\u0644 \u0639\u0628\u0627\u0631\u062a\u0646\u062f \u0627\u0632: \u062a\u062f\u0648\u06cc\u0646 \u0686\u0634\u0645\u200c\u0627\u0646\u062f\u0627\u0632 \u0633\u0627\u0632\u0645\u0627\u0646\u060c \u0647\u062f\u0641 \u0633\u0627\u0632\u0645\u0627\u0646\u060c \u062a\u0639\u06cc\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc\u200c\u0647\u0627\u06cc CRM\u060c \u0627\u0631\u0632\u06cc\u0627\u0628\u06cc \u0648\u0636\u0639\u06cc\u062a \u067e\u0627\u06cc\u06af\u0627\u0647 \u0645\u0634\u062a\u0631\u06cc\u060c \u0637\u0631\u0627\u062d\u06cc \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc\u060c \u062a\u062f\u0648\u06cc\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u0698\u06cc \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0634\u062a\u0631\u06cc\u060c \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u0627\u0632 \u0641\u0646\u0627\u0648\u0631\u06cc\u060c \u0645\u0639\u06cc\u0627\u0631\u0647\u0627\u06cc \u0633\u0646\u062c\u0634\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"\u0645\u0639\u0646\u06cc CEM \u0686\u06cc\u0633\u062a\u061f\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"CEM \u06cc\u0639\u0646\u06cc \u0645\u062f\u06cc\u0631\u06cc\u062a \u062a\u062c\u0631\u0628\u0647 \u0645\u0634\u062a\u0631\u06cc. \u06a9\u0633\u0628 \u0648 \u06a9\u0627\u0631\u0647\u0627 \u0628\u0627\u06cc\u062f \u0628\u0627 \u062a\u0648\u062c\u0647 \u0628\u0647 \u0634\u0646\u0627\u062e\u062a\u06cc \u06a9\u0647 \u0627\u0632 \u0639\u0644\u0627\u06cc\u0642 \u0645\u0634\u062a\u0631\u06cc \u0628\u062f\u0633\u062a \u0645\u06cc\u200c\u0622\u0648\u0631\u0646\u062f\u060c \u067e\u06cc\u0634\u0646\u0647\u0627\u062f\u0647\u0627\u06cc \u0648\u06cc\u0698\u0647\u060c \u0628\u0646 \u062a\u062e\u0641\u06cc\u0641 \u0648 .. \u0628\u0631\u0627\u06cc \u0645\u0634\u062a\u0631\u06cc \u062f\u0631 \u0646\u0638\u0631 \u0628\u06af\u06cc\u0631\u0646\u062f.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"\u0622\u06cc\u0627 \u0634\u0631\u06a9\u062a\u200c\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9 \u0647\u0645 \u0628\u0627\u06cc\u062f \u0627\u0632 \u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 CRM \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u0646\u062f\u061f\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"\u0628\u0644\u0647\u060c \u0646\u0631\u0645 \u0627\u0641\u0632\u0627\u0631 CRM \u06cc\u06a9 \u0631\u0627\u0647\u200c\u062d\u0644 \u062d\u0631\u0641\u0647\u200c\u0627\u06cc \u0628\u0631\u0627\u06cc \u0627\u0631\u062a\u0628\u0627\u0637 \u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0627\u0633\u062a. \u0634\u0631\u06a9\u062a\u200c\u0647\u0627\u06cc \u06a9\u0648\u0686\u06a9 \u0628\u0631\u0627\u06cc \u06a9\u0627\u0647\u0634 \u0647\u0632\u06cc\u0646\u0647\u200c\u0647\u0627\u06cc \u062e\u0648\u062f \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u0646\u062f \u0627\u0632 CRM \u0627\u0628\u0631\u06cc \u0627\u0633\u062a\u0641\u0627\u062f\u0647 \u06a9\u0646\u0646\u062f.\"\n    }\n  }]\n}\n<\/script><\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;1308&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;3&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;4&quot;,&quot;greet&quot;:&quot;post&quot;,&quot;legend&quot;:&quot;5\\\/5 - (3 \u0627\u0645\u062a\u06cc\u0627\u0632)&quot;,&quot;size&quot;:&quot;20&quot;,&quot;title&quot;:&quot;\u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 csm \u0648 \u0631\u0648\u0634\u200c\u0647\u0627 \u0648 \u0634\u0627\u062e\u0635\u200c\u0647\u0627\u06cc \u0627\u0646\u062f\u0627\u0632\u0647 \u06af\u06cc\u0631\u06cc \u0622\u0646&quot;,&quot;width&quot;:&quot;118&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} \u0627\u0645\u062a\u06cc\u0627\u0632)&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 118px;\">\n            <div class=\"kksr-star\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-left: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 20px; height: 20px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 16px;\">\n            5\/5 - (3 \u0627\u0645\u062a\u06cc\u0627\u0632)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u062a\u0627 \u0628\u0647 \u0627\u0645\u0631\u0648\u0632 \u0634\u062f\u0647 \u0627\u0633\u062a \u06a9\u0647 \u0627\u0632 \u0634\u0646\u06cc\u062f\u0646 \u062e\u0628\u0631 \u0628\u062f\u06cc \u0645\u062b\u0644 \u0627\u0632 \u062f\u0633\u062a \u062f\u0627\u062f\u0646 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u060c \u0646\u0627\u0631\u0627\u062d\u062a \u0634\u0648\u06cc\u062f\u061f \u0686\u0631\u0627 \u0627\u06cc\u0646 \u0627\u062a\u0641\u0627\u0642 \u0627\u0641\u062a\u0627\u062f\u0647\u200c\u0627\u0633\u062a\u061f \u0631\u0627\u0628\u0637\u0647\u200c\u062a\u0627\u0646 \u0628\u0627 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u062a\u0627\u0646 \u0686\u06af\u0648\u0646\u0647 \u0628\u0648\u062f\u0647\u200c\u0627\u0633\u062a\u061f \u0622\u06cc\u0627 \u0642\u0628\u0644 \u0627\u0632 \u0627\u06cc\u0646 \u0645\u0627\u062c\u0631\u0627\u060c \u0628\u0647 \u0645\u06cc\u0632\u0627\u0646 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc\u0627\u0646\u062a\u0627\u0646 \u062a\u0648\u062c\u0647 \u06a9\u0631\u062f\u0647 \u0628\u0648\u062f\u06cc\u062f\u061f \u0628\u0647 \u0646\u0638\u0631 \u0634\u0645\u0627 \u0686\u0647 \u06a9\u0627\u0631\u0647\u0627\u06cc\u06cc \u0628\u0631\u0627\u06cc \u0633\u0646\u062c\u0634 \u0631\u0636\u0627\u06cc\u062a \u0645\u0634\u062a\u0631\u06cc \u0628\u0627\u06cc\u062f \u0627\u0646\u062c\u0627\u0645 \u062f\u0627\u062f\u061f&nbsp; \u062f\u0631 \u0634\u0631\u0627\u06cc\u0637 \u06a9\u0646\u0648\u0646\u06cc\u060c \u06a9\u0647 \u0628\u0627\u0632\u0627\u0631 &hellip;<\/p>\n","protected":false},"author":4,"featured_media":1309,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1308","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm-tutorial"],"_links":{"self":[{"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/posts\/1308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/comments?post=1308"}],"version-history":[{"count":1,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/posts\/1308\/revisions"}],"predecessor-version":[{"id":1318,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/posts\/1308\/revisions\/1318"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/media\/1309"}],"wp:attachment":[{"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/media?parent=1308"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/categories?post=1308"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solutions.falnic.com\/blog\/wp-json\/wp\/v2\/tags?post=1308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}